About NFF

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

About this Position / Responsibilities

Work Experience:

• The Division is seeking a Senior Mobility Endpoint Support Engineer with strong experience to serve as part of a Tier 2/3 organization.
• The Board will only consider candidates who can work those designated hours.
• The candidate should demonstrate strong technical knowledge and experience with cloud-based and on-prem Enterprise Mobility Management (EMM) tools, Microsoft Intune, VMware WorkspaceOne UEM. Ability to engage with business and IT stakeholders, across multiple Platform to solve complex technology challenges.
• Candidate should demonstrate system admin experience with VMWare WS1 UEM/AirWatch, and mobile device/application admin using MSFT Intune.

*** This contractor position will be in support of the End Point Computing Services team and the analyst who fills this position will be required to work a set schedule Monday – Friday, with hybrid work arrangements, a minimum of one day per week.

Qualifications

Technical Skills:

• Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• At least 3 years’ experience with: deploying, configuring, and supporting iOS devices in a client/server environment; and administration and management of mobile devices (MDM) and mobile applications (MAM) through on-prem and/or cloud/SaaS infrastructure.
• At least 5 years’ experience with scripting in PowerShell, Python, C , Java-script, SQL, HTML 4 or Swift.
• At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via BMC Remedy, ServiceNow or similar.
• At least 5 years’ experience in supporting business enablement applications, such as Microsoft O365 product stack.
• At least 5 years’ experience in with Mobile application development, mobile device management solutions such as Airwatch, Mobile Iron, Intune is a plus.
• Experience with engineering PKI concepts and certificate integrations; hands on experience integrating SKD’s into mobile apps.
• Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required, including experience with creating and updating technical documentation.
• 2 years minimum experience planning and executing activities using Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams, and Power BI.
• Experience with managing headless Linux servers/navigating through Terminal.
• Demonstrated analytical and problem-solving skills.
• Strong interpersonal and communication skills who can work with people at various levels of the organization.

*** BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE

*** A , MCDST, MTA, MOS, or similar certification is PREFERABLE This position may require occasional travel, weekend, and/or overtime work. Place of Performance: The Federal Reserve Board – hybrid work, onsite at Washington DC Metro Campus and Telework.

*** US Citizenship Required ***

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees: Medical, Dental and Vision, Health Savings Account, Flexible Spending Account, STD, LTD, Supplemental life insurance and ADD&D Comprehensive 401k plan Paid Time Off NFF is an Equal Opportunity Employer.