Overview

Overview:

We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! Come join our team and start moving your career forward!

Role:

The National Account Executive/Account Manager primarily facilitates sales growth opportunities with assigned customer accounts. Acting as liaison for customer accounts, the account manager strengthens relationships with customer contacts, has a strong understanding of the sales process, and extends support from the customer service department. Account managers also aim to exceed sales goals while working closely with Business Development Executives and Regional Operations teams.

Benefits:

• Excellent Health Insurance options
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• 7 paid Holidays
• 5 paid Vacation days

Responsibilities

• Answering incoming phone calls and emails professionally
• Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
• Assist with regular invoice and work task review to verify proper customer care and proactively address trends as needed
• Provide customer with positive experience and expertise on status of account in regular intervals
• Assist with customer concerns and issues as necessary
• Track and manage customer capital reporting and assets for proactive and emergency equipment replacements
• Provide quality control by assisting in review of customer asset audits and checking processes for operations
• Build a successful relationship with the customer and staff within the CMS/Nextech organization to provide the best level of customer service
• Responding to any urgent questions or concerns of the client as soon as possible
• Use internal reporting tools to understand customer account trends and find strategic opportunities to grow accounts and improve company revenue
• Address any aging quotes to ensure they are submitted in a timely manner
• Tracking preventative maintenance orders to ensure operations is scheduling them to be done within the specified time frame
• Work with account receivable department to ensure timely invoice payment
• Work with Business Development Executives to present preventative maintenance and capital replacement programs to customers
• Perform business reviews with customers (includes weekly/monthly touch bases and quarterly business reviews)
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities:

• Ability to drive process change, resource efficiencies, and change management
• Customer-focused
• Effective communicator
• Must have strong presentation skills and demonstrated experience pricing systems for customers
• A proven track record of technical sales success
• Proven experience in building customer relationships
• Excellent organization, prioritization, presentation, and project management skills
• Exceptional people skills, developed through experience in client-facing roles or customer service and support
• Excellent and creative problem-solving skills
• An ability to adjust to changing workflows and demands
• Proficient with Microsoft Office

Education and Experience:

• Associate Degree in Business, Marketing or Engineering or related field
• Experience in HVAC Industry or other service business preferred
• Previous experience in administration and data management preferred

Physical requirements:

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching

A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.