Cross-Function Support Analyst
6 months contract (W2 or C2C)
Alpharetta, GA (Remote)
 

Benefits You’ll Love:

• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state)
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

Here’s how you’ll make an impact on the team:
The Cross-Function Cross-Function Support Analyst partners closely across the Security Technology Services (STS) organization and Information Security to support and management of Security products and services. This includes analytics and reporting, service reviews, service improvements, service transition, introduction and readiness, and other activities as identified pertaining to end-to-end service management of internal security technology offerings.1
Your key responsibilities
• Support service improvement and product compliance initiatives for assign product portfolio.
• Manage other BAU activities for assigned portfolio, such as audit support, documentation, license management, contract reviews, and miscellaneous "mini" projects that arise.
• Initiate and support automation processes to make reporting more efficient, accurate and effective.
Here’s what you’ll need to be successful in this role:
• Conceptual knowledge of security applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions
• Experience with developing management reporting leveraging SQL databases, scripting and API configuration and management
• Knowledge of SharePoint development and management
• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers.
• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization
• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary.
To qualify for the role you must have
• Degree in Computer Science or related discipline, or equivalent work experience
• 3 - 5 years working within Information Technology in a global firm
What we look for
• Critical thinking skills demonstrating analytical and systematic approach to problem solving
• Experience working in a global virtual environment
• Excellent interpersonal, communication and presentation skills
• Good judgment, tact, and decision-making ability
• Ability to understand and integrate cultural differences and motives and to work with cross cultural teams.
• Ability to deal with ambiguity and change, and exercise appropriate time management to meet deadlines
• Ability to work autonomously but also within a team environment where necessary