• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

• Health Care support and program management:
  • Be the first point of contact for healthcare escalations to the benefits COE team. Monitor cases and channels (e.g. Slack: Benefits-talk, Service Now, bswift, ERC, webinar chat) observe and report on trending issues, research specific concerns and resolve working with employee, vendors and COE as needed.
  • Triage healthcare "Service Now" tickets, resolve cases and escalate any administration service issues to Rewards Ops or COE team.
  • Provide information to explain benefits and changes to employees and answer employee queries about benefits policies ad hoc and during benefit meetings, benefit fairs, as needed.
  • May include updating healthcare content in call center training decks and FAQs
• Bswift and Emma administration:
  • Review and update Open Enrollment requirements to include updating text and plan details and testing the bswift enrollment tool and Emma for annual Open Enrollment readiness.
  • Perform final test OE site after benefit administrator vendor and Rewards Ops sign off to confirm enrollment flows, content and rates.
• Communications content review:
  • Open Enrollment/EOY video library, PDFs (e.g. Rewards Guide R1), OE website content, benefits.adobe.com October OE updates and end of year updates
  • Ad-hoc and midyear work on benefits.adobe.com health care content review, birthday cards, vendor custom communications and mailers and vendor microsite reviews
• Events support:
  • Liaise with internal and external teams on healthcare events, including calendaring and fulfillment
  • Confirm healthcare vendors OE fair and pop-up attendance and signage
  • Support programmatic webinars by coordinating scheduling and promotion and reviewing of supporting collateral (decks, flyers, posters, FAQs, tip sheets, etc. R1) as needed
• Compliance:
  • May review SBCs, plan booklets, schedule of benefits and other compliance documents and coordinate with program managers to support any compliance implementation and posting
  • Support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, scheduling)
  • May contribute to compliance administration such as non-discrimination testing
  • May project manage and track annual compliance notices (e.g., SAR, Medicare, HIPAA) and aggregate notices for employee notification by annual deadlines
• Special projects:
  • In partnership with Sr. program managers, help drive or support various special projects such as RFP, implementation of new benefits vendors or programs.
  • Support healthcare portion for survey submissions (e.g. SVEF benchmark survey, Corporate Equality Index CEI)
  • Liaise with wellbeing team on healthcare data needs for physical and emotional wellbeing dashboards.
• Acquisitions:
  • Support acquired company medical plan transition (onboarding providers for claim runoff, decommissioning, scheduling webinars and support Q&A sessions).

• Bachelor's Degree in related field (Required education may be substituted by additional years of experience)
• Certified Benefits Professional (CBP) or Certified Employee Benefit Specialist (CEBS) professional certification, a plus
• 5 years of directly applicable US health and welfare benefits experience
• Knowledge of Employee Retirement Income Security Act (ERISA) regulations, and other applicable federal, state, and local laws governing benefits
• Strong organizational skills, ability to multi-task in a fast-paced environment
• Strong oral and written communication skills and attention to detail
• Ability to work both independently and within a team to meet common goals
• Demonstrate analytical and problem-solving capabilities to manage escalations and help Sr. program managers identify root causes of issues
• Ability to collaborate with various stakeholders such as Employee Resource Center (ERC), payroll, communications, and vendors
• Demonstrate desire to grow and learn new things​​​​

Pay Range: 
$51.00 - $56.00/hour 

Ready to make your mark? Take the leap and apply directly here: – your application is in good hands.