Role: HRSD Analyst

Location: San Jose, CA Hybrid; 2 days a week in office

As an HRSD Analyst, you will play a critical role supporting and maintaining the HRSD ServiceNow application during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Client, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
What you ll do:
Assist with the design, prototype, implement, test, and deploy technical solutions within ServiceNow
Prepare as-is process documentation, to-be process documentation, and performing detailed gap analysis in partnership with HR tech and business teams
Assist with request intake and working with core business stakeholders for routine enhancement requests or defects
Document and refine RTB enhancements and defects
Assists HRSD Tech Team with backlog management and design workshops
Support upgrades, enhancements, testing, validation, and overall system performance
Set testing criteria, build testing scripts, perform testing, and collaborate with business units to complete testing with objective to deliver quality product
Contribute to change management and training efforts
Writing/modifying stories in Jira
Work with solutions architect, integration analysts and reporting teams to deliver the desired business objectives.
Design, develop, troubleshoot, debug, and deploy technical solutions
Support release management, reviews release summaries, and release readiness documents as needed
Assist in building reports and dashboards in ServiceNow to meet business needs
What you need to succeed:
Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Experience in HRSD architecture (preferred)
Functional:
Atleast 2-3 years of experience implementing HRSD ServiceNow Platform features and functionality
Bachelor's degree in Information Technology or related field, or equivalent experience.
Proficiency in HR processes and workflows
Excellent problem-solving and analytical skills
Exceptional attention to detail and ability to ensure flawless application performance
Ability to work independently and as part of a team in a fast-paced environment
Solid experience in gathering a documenting business requirement for ServiceNow
Experience in SLA models