Make a difference while working from home as a Patient Resource Specialist

As a Patient Resource Specialist, you’ll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You’ll provide compassionate customer service to their patients via outbound and inbound calls.

Unlike many customer service opportunities, where you often don’t know who you’ll be engaging with on any given day, you’ll be assigned to a set list of patients. You’ll build ongoing professional relationships with your assigned patients, reaching out to them at periodic intervals and becoming a trusted resource for them.

If you’re a quality-focused, service-oriented individual who is patient, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $15 per hour.

What You’ll Be Doing

• Placing scheduled outbound calls to patients within the promised time frame
• Building rapport and ongoing professional relationships with the patients you’re assigned to
• Navigating a variety of resources and computer systems to respond to patient questions and provide them with the appropriate guidance, resources, and product information
• Preparing patients for provider visits
• Helping patients prepare for open enrollment
• Offering empathy and emotional support during patient interactions
• De-escalating patient concerns and handling sensitive conversations with professionalism
• Answering inbound calls from patients and returning their phone calls in a timely manner
• Using scheduling tools to manage your daily call schedule and schedule follow-up calls
• Maintaining detailed, accurate documentation and adhering to strict compliance requirements

About You

At least 3 years of call center, customer service, administrative support, or social work experience is required. Experience in healthcare or insurance is helpful, but not required.

You’ll do great in this role if you have a genuine passion for helping people, a positive attitude, and an outgoing personality. It’s also essential to have:

• Excellent verbal and written communication skills
• Ability to understand the healthcare and insurance industries and get comfortable with medical terminology
• Great active listening skills
• The ability to maintain a calm, caring, patient, and empathetic demeanor while interacting with people who are managing a medical diagnosis
• Strong attention to detail, including the ability to maintain accurate documentation
• Self-motivation and great time management skills
• The ability to multitask, stay organized, and adapt to change in a fast-paced environment
• Strong computer skills, including the ability to navigate multiple computer systems to access and document information and troubleshoot issues as needed
• The ability to travel to national meetings once per year for four days in February (travel and lodging expenses will be covered by the client)

Your Home Office Environment

To be a Patient Resource Specialist, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• At least 8GB of useable RAM
• 500MB of free hard drive space
• An Intel Core or Intel Pentium 4 Processor
• Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge
• Dual monitors, each capable of displaying at least 1024 x 768 pixels
• A USB noise-cancelling headset
• A webcam for your Certification experience
• A cell phone to facilitate dual-factor authentication

Where NexRep Contracts

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Pay and Perks

This customer service role starts at $15 per hour, with the opportunity to earn additional incentives each month for reaching client-determined goals.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

• One-on-one mentorship
• Free certification to provide you with the knowledge you need to be successful as a Patient Service Representative (Certification runs for 5 weeks, Monday-Friday for 8 hours per day. For each week of Certification that you fully complete, you’ll be able to invoice $10 per hour for 40 hours. Partially completed weeks cannot be invoiced.)
• A $75 incentive for successful completion of Supported Production, which occurs after Certification and runs Monday-Friday for 7 hours per day (Hours serviced in Supported Production are invoiced at the full $15 per hour rate.)
• The freedom and flexibility to choose your own schedule, within the client’s hours of operation
• The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

About the Company:
NexRep

NexRep has innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents that match client customer profiles. The result has been a fast growing company that attracts the best talent and delights clients and agents.
NexRep is a virtual call center offering more than 50 years of combined experience in call center management. By utilizing an innovative work model and leveraging the fastest growing workforce in America, we are changing the face of the telesales industry.
Unlike conventional call centers, NexRep recruits, contracts and certifies agents who work from home only from the US. This unique partnership allows us to support your teleservices needs with an unlimited resource of experienced contact center professionals. We provide scalable, on-demand solutions to solve your challenges no matter how big or small.

Company Size:
20 to 49 employees

Industry:
Other/Not Classified

Founded:
2009

Website:
http://www.nexrep.com/