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NexGen is currently seeking a User Support Help Desk individual to join our team working on a federal government project. The centralized service desk provides a single point of contact for initial problem reporting of IT related issues. The Support Team averages about 20,000 contacts per year (either by phone or help desk ticket) with approximately 2,000 users supported. The volume can generally be expected to increase whenever new technologies are deployed, when new equipment is purchased, or when old equipment is failing. This individual will be required to work closely with members of the NexGen and client teams, including but not limited to, domain experts and developers.
Essential Duties and Responsibilities include the following:
Technical Skills/Experience:
Additional Skills:
Education:
NexGen Technologies, Inc., is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation: $30-$40 per hour (Dependent on Experience)
(Lastrevision: 2024-04-26)
EEO EmployerFull Time
Colleges & Universities
$52k-64k (estimate)
03/21/2024
06/30/2024
nexgenus.com
WHITE PLAINS, NY
25 - 50
2000
THOMAS T KARINTHOLIL
<$5M
Colleges & Universities
Nexgen, Inc. is a well known digital solutions provider, headquartered in White Plains, New York with over two decades of experience serving businesses around the world. From research management to process automation, product innovation and business intelligence, we help our clients solve their biggest business problems effectively. With a heavy focus and prolonged exposure in the financial and retail sector, we have been providing numerous innovative software solutions to many leading brands and companies. Our ability to serve clients has steadily evolved over the past two decades, enabling u...s to serve multiple industries, numerous geographies and flexible delivery models. We take pride in our strong client relationships and our passion for delivering outstanding creative solutions on time. Our clientele includes several fortune 100 companies, many of which have been with us from the beginning. Our services include Data Analytics & Business Intelligence, Application Development, Business Process Automation and Software Consulting Services. Our popular products are Nexgen CRM, Nexgen RMS, Nexgen CAM, Investor Portal, Nexgen POG and Product Lifecycle Management System.
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