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(Local Candidates Only)
NexGen is currently seeking a User Support Help Desk individual to join our team working on a federal government project. The centralized service desk provides a single point of contact for initial problem reporting of IT related issues. The Support Team averages about 20,000 contacts per year (either by phone or help desk ticket) with approximately 2,000 users supported. The volume can generally be expected to increase whenever new technologies are deployed, when new equipment is purchased, or when old equipment is failing. This individual will be required to work closely with members of the NexGen and client teams, including but not limited to, domain experts and developers.
Essential Duties and Responsibilities include the following:
Technical Skills/Experience:
Additional Skills:
Education:
NexGen Technologies, Inc., is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation: $30-$40 per hour (Dependent on Experience)
(Last revision: 2024-04-26)
Full Time
IT Outsourcing & Consulting
$52k-64k (estimate)
03/21/2024
05/12/2024
nexgen-technologies.com
AMEERPET, TELANGANA
25 - 50
1995
M R VARMA
<$5M
IT Outsourcing & Consulting