**Eligible for $850.00 hiring incentive (external applicants only, if applicable)

Why the Navy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

• You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

• We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience.
• Did we mention, your Benefits begin on DAY ONE?
• Federal Healthcare benefits
• Dental, Vision, 401(k) & Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible* after qualifying years of service.
• Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU https://www.youtube.com/watch?v=9h1WLIY3hT8 – Hero's Welcome

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Job Summary: Position is responsible for performing front desk and or reservation functions for the lodging program.

Duties and Responsibilities

• Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions.
• Provide assistance in handling customer complaints involving management as necessary.
• Utilizes the Property Management System PMS to access the guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests.
• Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges.
• Provides guests with their room key or card.
• Receives requests and processes reservations within established guidelines.
• When rooms are not available provides a certificate of non-availability CNA and or alternative lodging in the area
• Registers and assigns rooms to guests issuing room keys or cards transmitting and receiving messages keeping records of occupied rooms and guest accounts making and confirming reservations and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund.
• Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• May be required to run and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports to include Daily Monthly and Annual occupancy reports.
• Verifies charges for correctness makes appropriate changes if errors occur and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions
• Logs trouble calls in the PMS and ensures the appropriate department is notified
• Relocates guest to a different room when required
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items
• The position may require a rotating shift schedule

Performs other related duties as assigned

Qualifications - External

GENERAL EXPERIENCE

1 year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field

AND SPECIALIZED EXPERIENCE

1 year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.

Job Type: Part-time

Pay: $18.00 - $23.01 per hour

Expected hours: No more than 34.50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person