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Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing?
Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or service ) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Primary Function
The Correspondence & Dispute Specialist II is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines.
The ideal candidate will have a good working knowledge of all aspects of Operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting, etc.
and be able to direct members of those departments in resolving issues. The job will require continuous learning and keeping up to date with the Regulations related to the Real Estate Settlement Procedures Act ( RESPA ), Truth-in Lending Act ( TILA ) the Fair Credit Reporting Act ( FCRA ), the Consumer Financial Protection Bureau ( CFPB ) and policies and procedures regarding Fraud / ID Theft.
Principal Duties
Education and Experience Requirements
Knowledge, Skill and Ability Requirements
LI-NT1
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities.
Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Company Perks :
Company Benefits :
Newrez NOW :
Last updated : 2024-03-26
Full Time
Lending & Credit
$44k-54k (estimate)
03/27/2024
06/13/2024
newrez.com
AUBURN, AL
200 - 500
2008
Private
JEFF FAIR
$50M - $200M
Lending & Credit
The job skills required for Dispute specialist include Verbal Communication, Written Communication, Accountability, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispute specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispute specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispute specialist positions, which can be used as a reference in future career path planning. As a Dispute specialist, it can be promoted into senior positions as an Appeal Resolution Senior Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispute specialist. You can explore the career advancement for a Dispute specialist below and select your interested title to get hiring information.