47 Guest Services Representative (starting at $15 an hour) Jobs in Pittsburgh, PA
Newport Hospitality Group, Inc. is Hiring a Guest Services Representative (starting at $15 an hour) Near Pittsburgh, PA
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now.
Benefits
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
- Smile and continuously project a helpful attitude.
- Provide the highest quality of service to the customer at all times.
- Stay current on all emergency procedures and acts accordingly.
- Greet and register guests and provide room assignments, accommodating special requests whenever possible, assist in the pre-registration and blocking of reservations.
- Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy.
- Handle guest check-ins and check-outs efficiently, in a friendly and professional manner.
- Provide information to all guests in a courteous and informative manner; Will not volunteer information about guests or associates - only indicate whether or not they can be reached.
- Handle complaints courteously. When necessary, relay through supervisor for appropriate action and enter in the follow up log.
- Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
- Communicate with incoming shift by logging pertinent information in the front office log.
- Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift.
- Complete appropriate shift checklist daily.
- Keep housekeeping informed of any special requests, late checkouts, and special need areas in the hotel.
- Answer and transfer all incoming calls in a timely and friendly manner.
- Receive and transmit mail, phone calls, and written messages for guests (in absence of voice mail system).
- Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions.
- Assist guests in obtaining information. Call airlines, rent-a-car, companies, etc.
- Post room charges, food and beverage charges, phone charges, and compute guest bills using PMS.
- Collect payments and make changes for hotel guests following all handling procedures as required.
- Ensure adequate key cards are available for assignment of guest rooms.
- Attend to special service requests including securing of guest valuables in safety deposit boxes.
- Assure that complimentary amenities are delivered to VIP’s at the time required.
- Promote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate NHG products/services.
- Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryers.
- Keep the front office area neat, clean, and free of safety hazards.
- Maintain knowledge of the hotel, hotel team, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle each.
- Responsible for proper telephone etiquette.
- Develop a thorough knowledge of the hotel's PMS. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
- Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
- Wear proper uniform and name tag at all times in accordance with the standards of appearance.
- Contribute to and support the hospitality programs and training seminars to ensure their success, continue to practice skills taught.
- Attend monthly front office meetings.
- Perform required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG.
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook.
- Perform all other duties as assigned by management.
A High School Diploma or GED is required. One year of Customer Service experience is required.
Job Summary
Full Time
$29k-38k (estimate)
05/22/2024
07/04/2024
newtownwilliamsburg.com
WILLIAMSBURG, VA
25 - 50
Private
$10M - $50M
Related Companies
The job skills required for Guest Services Representative (starting at $15 an hour) include Customer Service, Guest Service, Housekeeping, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative (starting at $15 an hour). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative (starting at $15 an hour). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative (starting at $15 an hour) positions, which can be used as a reference in future career path planning. As a Guest Services Representative (starting at $15 an hour), it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative (starting at $15 an hour). You can explore the career advancement for a Guest Services Representative (starting at $15 an hour) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.
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