NHAH Reception/CSR, Job Description

Client Service Representative

POSITION OVERVIEW

We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 8 full-time doctors and are looking for a Receptionist to join our team! Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean.

AGE REQUIREMENT

· Minimum age requirement is 18 years old

EDUCATION AND LICENSURE REQUIREMENTS

· High school diploma or equivalent

EXPERIENCE REQUIREMENTS

· Significant experience with basic office functions in a busy office environment

· Minimum 1 year of veterinary practice experience preferred

· Customer Service background required

· Veterinary knowledge required

PERSONAL REQUIREMENTS

· Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit.

· Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain

· Should be able to stay calm and efficient during a medical crisis

· Is well-spoken and approaches his/her job duties in a mature nature

· Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping

· Has excellent client communication skills

· Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms

· Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email and other communication programs, type 30 words per minute

PHYSICAL REQUIREMENTS

· Be able to lift and carry records, equipment, and animals weighing up to 40 lbs.

· May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours

WORK CONDITIONS

· May be exposed to unpleasant odors, noises and animal feces

· May be exposed to bites, scratches and contagious diseases

· May be exposed to radiation from hospital equipment

· Should be able to work unaffected in an environment where dogs are barking

· Be available to work evenings and weekends

· Shifts range in length starting at 6:45am and some shifts end at 7:30pm

· Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs

· All hours are prescheduled

· Weekends are mandatory.

· Flexibility and willingness to help cover shifts when needed

· Willing to stay late in case of emergency cases that run past hospital hours

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Veterinary experience: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person