We Want You!

New York Pilates Studio Manager Hamptons:

New York Pilates is excited to welcome a Studio Manager to our team to drive results and lead community in their store. This team member will efficiently lead, manage and coach their studio teams inclusive of full-time and part-time Studio Reps & Instructors. The ideal candidate is familiar with the NYP brand and embodies integrity, flexibility, confidence and interpersonal skills. The Studio Manager will contribute to healthy company growth and culture. They will be an expert in their ability to model, coach and maintain brand standards across the facility, student experience, class program, and retail. With strong financial acumen, the Studio Manager will innovate to expand sales and profit while optimizing their studio operations and labor. This position will report to the District Manager, as well as coordinating with other members of the NYP executive Team.

This is a full time position that will include nights, weekends and holidays.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles & Responsibilities

SALES & PROFIT

• You are responsible for reaching the Sales and Profit goals in your Store by setting a plan to deliver the Best Student Experience.
• You regularly analyze and follow up Sales & Profit KPIs and take actions accordingly to maximize results

• Together with the District Manager and Brand Team, you prioritize actions that have a clear impact on selling
• Give feedback to the District Team regarding the store allocations to secure a good garment level to support the selling
• Ensure that the studio continually meets standards

• Ensure customer service standards are delivered in your store
• Ensure that the maintenance in your store is managed in a cost efficient way to meet brand standards and initiate actions accordingly
• Actively participates in executing store routines and tasks
• Set individual goals, monitor and proactively manage performance against expectations.
• Manage day-to-day activities to meet sales goals.
• Develop, train and continuously motivate sales associates and key holders.
• Educate customers on the brand; Demonstrate brand and product knowledge during all interactions with customers and co-workers.
• Set the bar by leading the team by example with salesmanship, customer interactions and clienteling.

PEOPLE & TEAMS

• Ensure you have the best teams and support their development
• Ensure we offer all employees fair and attractive work conditions and that all employee relation responsibilities, legal requirements and NYP policies are fulfilled.
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new team hires; collaborate with SSM, HR and/or Instructor Operations as needed
• Continuously identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Support studio team members by training on new operational initiatives based on innovation, growth, operational improvements and/or student experience
• Regularly take class in-studio to ensure you are aware of and actively participating in instructor operations & management
• Oversee and manage recruitment, training, development and succession planning for your studio in line with NYP best practices
• Evaluate and manage the performance of team members; execute dialogues, development plans, feedback and follow-ups and take actions to improve performance and develop your team accordingly

• You ensure regular and clear communication to the team on Business Performance, Company Culture & Values, and Studio goals through regular communication practices and monthly on-site team meetings
• Ensure health & safety, legal and security issues are being handled to NYP standards and local laws securing the employee and student safety at all times.
• Strengthen our Company Culture by promoting feedback in our daily work and coach your studio team to do the same.
• Recruit, train and develop sales associates and team leaders

• Provide continuous training and product knowledge.
• Supervise staff and enforce policies and procedures.
• Help achieve and motivate performance.
• Build an environment that is highly focused on consistently delivering a pleasurable experience that will motivate the student to return.
• Achieve and maintain staff headcount and payroll budget provided by HQ.
• Develop, train and continuously motivate sales associates and team leaders
• Demonstrate brand and product knowledge during all interactions with customers and co-workers.
• Set the bar by leading the team by example with salesmanship, customer interactions and clienteling.

STUDENTS & COMMUNITY:

• Responsible for creating an environment that ensures the best student experience along with the highest level of customer service.
• Build a strong base of students and assist instructors with developing their student rosters & private session client book.
• Network within the local market and neighboring areas to increase brand awareness and potential partnerships.
• Manage and assist with customer service issues, product repairs, facility maintenance and brand standards, etc.
• Provide in the moment support to your team to ensure that all student requests are addressed
• Be a hospitality champion that provides exceptional hospitality to students and staff, and inspires their team to uphold high hospitality standards and our core values
• Confidently manage conflict in high pressure situations
• Develop meaningful relationships and connections with your studio’s students, staff and instructors
• Manage and motivate a high level of student care utilizing all resources and initiatives
• Have knowledge of and recommend NYP classes, instructors, workshops and retreats
• Master of product knowledge

BRAND & OPERATIONS:

• Understand and lead the execution of brand standards amongst the store, product & programming
• Prioritize class schedule optimization and retail replenishment requests to maximize sales.
• Perform routine equipment maintenance, review of programming and instructor expectations, retail counts and facility cleanliness and in-studio brand elements to maintain NYP standards
• Identify schedule and programming issues and opportunities based on utilization and student feedback.
• Identify visual and merchandise issues and opportunities based on selling and feedback.
• Create the instructor and rep schedule for all team members, ensuring that hours are within budget.
• Field and fulfill requests from members of the corporate team.
• Follow all company policies and procedures to ensure operational excellence.
• Provide feedback on product, opportunities for improvement, student comments and communicate to the District Manager, Sr, Manager of Brand and leadership.

BUSINESS ACUMEN

• Develop holistic business plans that encompass student acquisition, retention and retail goals
• Analyze and manage studio profit and loss statements
• Independently manage your studio’s budget and revenue goals MoM; problem solve and adjust business operations as needed to ensure a 50% contribution line
• Identify opportunities with corporate partnerships and community impact; collaborate with Brand & Ops team to execute
• Ensure that all company-wide initiatives are executed in your studio
• Develop and execute new student acquisition and retention plans alongside Brand Marketing and Customer Experience partners
• Take ownership of studio class & private session schedule and optimization

FLEXIBILITY & RESILIENCE

• Be an expert on studio specific and company-wide operational procedures and policies; understand that business needs are constantly changing
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team
• Model flexibility and resilience in your leadership style; take ownership of gaining buy-in from your team

CREATIVE PROBLEM SOLVING

• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations

QUALIFICATIONS:

• Must have 2 years of experience in a retail leadership role
• Must work in person 40 hours/week
• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with studio team reps & instructors, students, and senior management
• Must be able to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the NYP brand is required
• Physical requirements:
• Ability to carry up to 30lbs
• Prolonged periods of standing and walking

KEY PERFORMANCE OBJECTIVES:

• Ensure high student satisfaction - Effectively lead team members to anticipate and be attentive to the needs of students.
• Take ownership of the studio efficiency - Ensure team members are utilized effectively.
• Deploy best practices and processes in all aspects of operations
• Handle or escalate student complaints with empathy, efficiency, and effective communication.

COMPETITIVE COMPENSATION

Things we take into account when calculating the compensation are global averages per skillset, your local cost of living, your skills, and your experience. This role is $65-75K annually.

• PTO: Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away! As a Studio Manager Hamptons you will receive 2 weeks of approved paid vacation (80 hours) and 1 week of paid personal days (40 hours) annually.
• Tuition Assistance: We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education. $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this rewards
• Medical & 401k: 50% contribution for medical, dental, vision

Free NYP Membership: Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will receive 12 complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends)!

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person