Director of Program Excellence

About New York Junior Tennis & Learning

New York Junior Tennis and Learning (NYJTL) is one of the largest afterschool tennis and education-themed community organizations in the United States. We offer comprehensive school and community-based programs throughout New York City’s five boroughs, serving more than 85,000 youth ages 5-18 every year. 

The NYJTL afterschool program provides children with safe and nurturing environments in which they can learn and thrive academically, while receiving critical support to reach their potential both on and off the tennis court. The NYJTL afterschool program operates in elementary, middle and high schools located in the Bronx, Brooklyn, Manhattan and Queens. NYJTL is seeking bright, dedicated individuals who have a strong interest in working with after-school programs. 

Position Summary 

NYJTL is seeking a Director of Program Excellence who will direct, design, plan and implement all Education Department training. They are responsible for developing and implementing professional development (PD) programs that help NYJTL’s team members succeed on the job. They will be tasked with overseeing the day-to-day operations of PD programs, including scheduling classes, selecting instructors, developing mentoring and job shadowing opportunities, and ensuring that all participants receive the necessary materials, coaching and follow-up for successful learning. 

The Director of Program Excellence will work closely with other managers in the organization to identify areas where additional training and support would be beneficial. They may also work with human resources or other departments to determine which employees should be selected to participate in specific training programs (e.g., onboarding, emerging leader development).

Core Responsibilities 

• On-site virtual coaching and delivery of professional development programming to our teammates across the city, partnering with outside consultants where appropriate.
• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with Site Managers and Education Leadership Team; creating and maintaining a PD plan by role and site as well as a department-wide plan.
• Developing a training follow-up plan with Program Managers and Site Leadership with pre and post training support and reflection.
• Developing individualized and group training programs that address needs as they arise, overseeing a monthly calendar of routine and ad-hoc programming.
• Delivering certain trainings and team with cross-departmental leaders and outside partners to deliver on a range of topics including: Youth Development, Supervision and Safety, Prevention of Child Abuse, Compliance, HR and Payroll systems (ADP), Interview Protocols and Performance Management.
• Maintaining a library of resources provided during trainings that is accessible to all staff, and tracking metrics on outcomes of all intitiatives
• Providing opportunities for ongoing development for new and existing staff, including orientation and onboarding
• Maintaining a keen understanding of training trends, developments, and best practices to help drive an organizational culture of continuous learning and improvement.

Qualifications

• Bachelor’s degree in Education, Human Resources or a related discipline required; Master's preferred 
• Foundation in adult education principles and experience implementing instructor-led, self-directed web-based, and blended learning methodologies
• 6 years training experience
• Familiarity with DYCD-funded afterschool programs, knowledge of youth development
• Ability to regularly visit all NYJTL sites: https://www.nyjtl.org/aces-sites/
• Strong project management, writing and document management / archiving expertise for training content accessibility and distribution
• Proven track record in coordinating and managing the build out and delivery of training systems across an organization, and integrating third-party consultants

This is a dynamic role with evolving responsibilities tailored to meet organizational needs.

The Director of Training will report directly to the Chief Financial Officer. 

Job Type

Full-time

Salary Range

$75,000 – $90,000

Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Long-Term Disability

• Flexible Spending Accounts

 NYJTL values the diversity of the people we hire and inspire. Diversity at our organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristics protected by law. We center equity in all our work and in our hiring practices.