New Mexico Coalition to End Homelessness: Consuelo’s Place

Job Title: Front Desk

Job Summary:

The Front Desk is responsible for day-to-day functions to ensure safe and responsive operations at Consuelo’s Place shelter. This position is responsible for inventory and providing items to clients including narcan, hygienic items, toiletries, and household items on hand. Front Desk staff are responsible for disseminating snacks and meals to clients. Position is responsible for answering the front desk phone and assisting clients with miscellaneous questions and responding to emergencies, as needed. The Front Desk staff reports to the Front Desk Manager.

Essential Functions:

• Work shift work, either from 8 am-4pm (weekdays/weekends), or 3 pm-11 pm (weekdays/weekends), for 7 days a week total coverage.
• Cleans rooms for all clients, including sheltered, medical respite, and quarantine/covid clients in between client stays.
• Completes room searches, documents safety violations, and documentation of searches and seized contraband.
• Monitors facility repair needs and notifies supervisor, as needed.
• Monitors client behavior and makes recommendations to Shelter Manager regarding possible disciplinary recommendations.
• Ensures meals, snacks, and drinks are on hand for clients at the Facility.
• Answers the front desk phone and responds with a customer service mentality.
• Arranges for transportation for clients to medical appointments and assists clients with needs, as requested.
• Ensure common areas and rooms are cleaned between residents, including quarantine, and safety measures are enacted by staff cleaning the rooms.
• Monitors donations and requests for donations as well as client belongings in storage.
• Other duties as assigned by the Shelter Manager and/or Front Desk Manager.

Qualifications:

• Education: High School Diploma
• Experience: None required, customer service, trauma-informed care, harm reduction techniques, experience with persons experiencing homelessness, addiction, mental health recommended.
• Knowledge, Skills, Abilities, and Other Characteristics:
• Knowledge of homelessness, addiction, trauma-informed care, and comprehension and compliance of basic operating procedures
• Knowledge of food handling techniques
• Skill in the use of Microsoft suite systems.
• Skill in talking with others to convey information
• Skill in active listening
• Skill in reading comprehension and writing effectively
• Ability to respond to emergency situations, ie fire alarms, need for medical assistance, etc.
• Characteristic of self-control in regulating emotions

Working Conditions/Physical Demands:

Work is normally performed in a typical office environment. Sitting for excessive periods of time with daily

use of computer, phone, and other office equipment; intermittent keyboarding required. Ability to lift

approximately 25 pounds, stand, bend over and stoop, may be required.

EEO/ADA Compliance:

The New Mexico Coalition to End Homelessness is an Equal Opportunity Employer. In compliance

with the American's with Disabilities Act, NMCEH will provide reasonable accommodations to qualified

individuals with disabilities and encourages both prospective employees and incumbents to discuss

potential accommodations with the employer.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Miscellaneous

Full-time, benefits eligible position. Pay range is $16.50-18.50/hr, Schedule is 8 hr shifts, 8 am- 4pm, or 3 pm-11 pm, weekend schedule possible.

Please send resumes and letters of interest to:

Michele Williams

Shelter Manager

Consuelo’s Place

michelew.cpsf@gmail.com

Job Types: Full-time, Part-time

Pay: $16.50 - $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Santa Fe, NM 87505: Relocate before starting work (Required)

Work Location: In person