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IT Support Specialist
$124k-152k (estimate)
Full Time 8 Months Ago
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NEW LIFE CENTERS CHICAGOLAND NFP is Hiring an IT Support Specialist Near Chicago, IL

New Life Centers provides intensive, community-based mentoring programs for youth and their families in the Little Village, Humboldt Park, Pilsen and Brighton Park communities of Chicago. The target demographics of NLC are gang-affiliated youth, youth on probation, and at-risk youth referred to NLC by local schools and community agencies. Serving these populations allows NLC to holistically engage both violence prevention and intervention in response to community needs. We seek to reduce youth contact with the justice system, promote safety, and empower young people to become community-builders and peacemakers. Our holistic program model enables us to fulfill our Mission and Vision: Young people and their families connecting with Christ and Community through restorative justice, safe spaces and life-on-life relationships to create the Beloved Community together.

Position Summary

The IT Support Specialist is full-time, 40 hours per week (non-exempt, benefits available) and will take place at our NLC locations. Locations are primarily Little Village, Humboldt Park, Pilsen, and Midway. The IT Support Specialist (ITSS) is responsible for the overall planning, coordinating, and execution of all IT functions at the New Life Centers locations. The ITSS will align technology information with the strategic direction of the organization. This includes directing all IT operations to meet employee/participant needs, troubleshooting the support and maintenance of existing applications, and the development and coordination of new technical solutions. The ITSS will also work with technology partners and/or contractors to coordinate IT services at any of our Chicagoland locations. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person.

Job Responsibilities

  • Communicates with Supervisor and staff to ensure any safety issues or concerns concerning IT are addressed immediately.
  • Procures cost-effective materials and supplies.
  • Manages time wisely to complete assigned projects.
  • Monitors and updates Operations team on progress of IT projects.
  • Recommends and plans information technology solutions to support and meet New Life objectives based on research and evaluation.
  • Directs the implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines, and accountability.
  • Responsible for the development and training of IT related components of NLC services with NLC staff.
  • Develop and maintain a New Life IT disaster recovery plan.
  • Administer the IT department’s expense budget, within budgetary guidelines to contribute to cost-effective operation of the organization.
  • Add and maintain users on the network including assigning application access, ensuring security, and maintaining their configurations within standards.
  • Maintain user computers, servers, email systems and backups, internet connectivity, and network cable installation/planning.
  • Assist in providing computer/network support relating to software and hardware problems reported by users including responding to user questions/issues, suggesting and implementing software solutions, providing consultation for sound/video, and providing network copier/printer support.
  • Maintain an adequate level of knowledge of operating system and application software being used to provide support to users.
  • Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
  • Procurement and installation of equipment, hardware and software for user devices, network, and coordinating assistance from third parties when necessary. 
  • Manage projects assigned to outside IT consultants when necessary.
  • Research and refer outside IT consultants when necessary.
  • Provide backend support for websites when needed.
  • Manage web developers and other web support services when necessary.
  • Support the Communications Team on website and collaboration tools.
  • Make purchases and negotiate leases for equipment including computers, software licenses, copiers, and printers.
  • Participate in team meetings to determine information needs, establish project priorities, and assist with the resolution of computer networking problems.
  • Procure, monitor, and assign software licenses. 
  • Prepare monthly reports regarding activities, systems problems, Tech. support calls, and utilization.
  • Coordinate and monitor an effective staff technology safety plan.
  • Participates in required evaluations and audits when necessary.
  • Demonstrates New Life Centers’ values.
  • Attends required meetings and trainings.
  • Other duties as assigned by the Supervisor.

Skills & Qualifications

  • Must become a Certified Mandated Reporter. Training provided.
  • Must pass a background check, must not have any pending cases.
  • Must pass a Child Abuse and Neglect Tracking System background check.
  • Must pass a National Sex Offender Registry background check.
  • Must have a working phone and phone number.
  • One year of experience working in IT.
  • Degree in Computer Science and/or equivalent certifications such as A Certification, MCSE (Microsoft Certified Systems Engineer), MCSA (Microsoft Certified Solutions Associate), CCNA (Cisco Certified Network Admin).
  • Ability to communicate effectively both written and verbally.
  • Must be willing to be trained, and proficiently utilize Microsoft 365 and other information tracking systems relevant to duties.
  • Ability to establish and maintain effective working relationships with others.
  • Valid Illinois driver’s license. Ability to travel to different sites as needed. Subject to driving background check.
  • Bilingual English/Spanish preferred but not required.

How to Apply

Please submit the following materials

  • Cover letter indicating your experience and interest in the position
  • Resume
  • List of three references with contact information (minimum 2 professional references, email and phone number included)
  • Please mention the name of any New Life Centers staff who referred the position to you if applicable.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Summary

JOB TYPE

Full Time

SALARY

$124k-152k (estimate)

POST DATE

10/22/2023

EXPIRATION DATE

07/18/2024

WEBSITE

newlifecenters.org

HEADQUARTERS

Salt Lake City, UT

SIZE

25 - 50

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The job skills required for IT Support Specialist include Planning, Computer Science, Troubleshooting, Collaboration, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

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