Under the general direction of the Assistant Director, Software Engineering Services, the Application Support Specialist: Generalist will be responsible for installing, configuring, maintaining, updating, and upgrading various applications. Daily activities include supporting end-users and ensuring applications are operational. This position includes a wide range of responsibilities and duties involving the maintenance and upkeep of software applications, which are in accordance with the Authority’s goals and requirements.

RESPONSIBILITIES:

• Coordinate with other teams in the Information Technology Services Department, as well as, throughout the Authority, to identify IT needs, identify integration requirements, document business use cases, and design a robust application environment.
• Install and configure software, load data, apply permissions, and perform maintenance work.
• Provide technical and business support to end-users, as well as, other IT professionals. Support will be through Service Desk tickets and training programs.
• Provide regular project status and estimates to management.
• Provide support in quality assurance testing, disaster recovery exercises, and business continuity plans.
• Monitor, document, analyze, and troubleshoot software applications.
• Create FAQs, How-tos, and templates to facilitate software adoption.

• Plan, coordinate, test, and perform system maintenance tasks, such as system back-up, recovery, and file maintenance, while communicating changes, upgrades/maintenance schedules, and new services to all end-users, all-the-while maintaining minimal down time.
• Lead audits to ensure appropriate controls and audit logs are in place.
• Maintain current knowledge of relevant technologies and business processes.
• Enable and maintain best practices and process automation.
• Assist with all incoming trouble tickets.
• Work with vendors and contractors as directed.
• Monitor and maintain software licensing and maintenance agreements.
• Ensure projects hit milestones on time and escalate to proper stakeholders as needed.
• Solid understanding of project management methodology, including the ability to troubleshoot project roadblocks and proactively seek solutions to meet deadlines.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science or Information Management.
• IT industry certifications are a plus.
• Minimum of three years of experience supporting software applications.
• Experience in Legal File, Teammate, and I-Sight software is a plus.
• Must have working knowledge installing, designing and performing maintenance functions on software applications.
• Understanding of network protocols and terminology.
• Strong analytical, problem solving and logical troubleshooting abilities.
• Hands-on experience with hardware and software troubleshooting.
• Solid working technical knowledge of software applications, protocols, standards, and networking principles.
• Ability to perform under pressure and manage multiple priorities, while working independently, as well as, part of a team.
• Ability to work with diverse teams.
• Excellent oral, written, and presentation skills.

• Valid New Jersey driving license.

Job Type: Full-time

Pay: $75,000.00 - $119,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: In person