The Role: Information Technology Analyst

Location: Newark, NJ

Reports To: Manager, IT Support

The New Jersey Performing Arts Center (NJPAC) is the premier anchor cultural institution in the state, distinguished not only by the world-class performers presented on its stages but by an extensive arts education program, robust community engagement initiatives that bring the arts into parks, schools, libraries and houses of worship across Greater Newark, a track record of developing new productions that tour the country; and a multifaceted mission that emphasizes the revitalization of its home city, Newark, through the power of the performing arts.

Position Summary:

This role is responsible for ensuring that all technology clients are provided efficient and timely support. Reporting to the Manager, IT Support, you will collaborate with staff to continuously improve technology adoption by providing training, documentation, and support.

Essential Duties:

• Provides IT and desktop support services to internal staff, vendors, and event staff

• Configures and deploys IT equipment

• Systems administration of Google Workplace and M365

• Supports employee onboarding and offboarding

• Supports the implementation of new technology products and services

• Provides event related technology support and assistance

• Provides support for meetings and meeting spaces that are in person, hybrid, and virtual

Qualifications:

• 0-2 years of IT experience

• Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity, Microsoft Windows, Microsoft Office, M365, Google Workspace

• Experience with IT ticketing software (ITSM) preferred

• Requires being on call and the ability to respond to emergency issues during off hours

NJPAC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. We are proud to support the culture of DEIB. We offer a hybrid workplace.

Send resume and cover letter via email to jobopportunities@njpac.org, with a subject line of ” IT Support Analyst”. If your application meets our needs, we’ll reach out to continue the process. Thanks for your interest! We look forward to hearing from you.

NJPAC requires all employees to be fully vaccinated (including booster vaccination) for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Proof of vaccination is required prior to the applicant’s first day of work.