Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service throughout their stay. Your role is crucial in ensuring a positive guest experience and maintaining the reputation of our hotel. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, room assignments, and cancellations - Process payments and maintain accurate financial records - Ensure the front desk area is clean, organized, and well-stocked - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Skills: - Excellent customer service skills with a friendly and approachable attitude - Strong communication skills, both verbal and written - Proficient in using phone systems and handling multiple phone lines - Ability to handle difficult situations with patience and professionalism - Attention to detail and ability to multitask in a fast-paced environment - Bilingual skills (desired but not required) - Knowledge of hospitality management software (e.g., Opera, Fidelio) is a plus Requirements: - High school diploma or equivalent - Previous experience in a hotel or hospitality setting is preferred but not required - Flexibility to work various shifts including evenings, weekends, and holidays Join our team as a Front Desk Agent and enjoy the following benefits: - Competitive pay rate based on experience - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and other amenities If you have a passion for providing exceptional customer service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent and be a part of creating memorable guest experiences.

Job Type: Full-time

Pay: $11.39 - $11.94 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Abilene, TX 79606: Relocate before starting work (Required)

Work Location: In person