New Hope of Indiana is seeking a Staffing Resources Specialist to join our growing team. Work schedule is day shift, Monday through Friday at New Hope of Indiana’s Payne Road facility. Limited remote work opportunities may be available at the supervisor’s discretion.

What we are looking for: Staffing Resources Specialist

You will be responsible for providing scheduling support to all direct care programs as well as quality assurance duties. You will carry out your duties and responsibilities in accordance with the Mission and Core Values of New Hope of Indiana.

Some traits we’re looking for, from you: Staffing Resources Specialist

• Strong communication skills (both verbally and written)
• Excellent organizational and time management skills
• Ability to react to difficult situations in a professional and courteous manner
• Commitment to maintain confidentiality

What your day to day looks like: Staffing Resources Specialist

• Supports supervisors with scheduling Direct Support Professionals (DSPs) across all New Hope programs using a web-based scheduling tool, filling open shifts as they arise
• Communicates effectively to assist associates and supervisors, including cordial and efficient telephone and electronic communications, and responding to routine questions
• Provides oversight and reporting of all associate training requirements covered under BQIS. Maintains tracking spreadsheets and databases associated with BQIS. Cross references existing schedules to current BQIS tracking to ensure accurate status of associate training
• Enters and updates associate information in web-based scheduling tool as changes arise. Acts as the primary administrator and subject-matter expert for the tool. Offers training and guidance to new associates as necessary
• Provides backup for administrative and receptionist functions as needed, including front desk coverage at lunches, breaks, or time off
• Assist with quality assurance initiatives and other administrative and special projects, which may include data entry, surveys, accreditation preparation, associate or client events, etc., as needed

About New Hope of Indiana:

At New Hope of Indiana, we are not just an organization; we are a community dedicated to empowering individuals with disabilities to live their most fulfilling lives. Established as the largest not-for-profit provider of residential services in Marion County, we pioneer transformative initiatives that foster inclusivity, independence, and a culture of compassion.

Our mission is clear: to actively support individuals with disabilities through comprehensive services and unwavering advocacy for human dignity. We envision a world where everyone belongs, and our community embraces and welcomes individuals with disabilities, making inclusion the norm.

What we hold sacred at New Hope of Indiana:

• Communication: The ability to express ideas and facts in a clear, organized, and convincing manner in a style, tone, and level appropriate for the audience. Conveys information in a professional, precise, and easy-to-understand way.
• Compassion: Caring about others and behaving toward them with affection, generosity, and concern. Demonstrates the intent to contribute to the happiness and well-being of others.
• Collaboration: Effectively interacting, working, and developing relationships with people of various cultural backgrounds and abilities. This includes respecting, seeking to understand, and valuing differences and promoting cooperation and commitment with peers to achieve goals and deliverables.
• Flexibility: The ability and willingness to work effectively within a variety of diverse situations, adapting to and remaining open to new ideas and approaches. Includes compromise and openness to change.
• Trust: Builds positive relationships by demonstrating honesty and credibility, doing what is committed to, having positive intent, and a track record of reliability. Has others’ best interests in mind.

What you bring to the table: Staffing Resources Specialist

• Must have a High School diploma or GED
• Skilled in Microsoft Office applications, including Microsoft Excel

The Benefits We are Proud to Offer: The New Hope Difference

New Hope recognizes the importance of a work environment that fosters respect, dignity, diversity, teamwork, personal growth, training, and development. We maintain a compassionate culture that supports work/life balance and we believe in the power of our associates. Each associate enjoys benefits including:

• 403(b) Retirement Plan with Employer Match
• Attractive Medical/Dental/Vision plans
• 100% employer paid short-term/long-term disability
• 100% employer paid basic life and AD&D insurance
• Generous Paid Time Off accrual
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Bonus

Our Commitment to Diversity, Equity and Inclusion:

We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working class backgrounds, women, and members of the LGBTQ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

New Hope of Indiana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.