New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.

At New Home Co., we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life. 

Check out NWHM's 2023 Corporate Sustainability Report 

Position Job Title: Customer Care Representative 

FLSA Status: Hourly Non- Exempt

Position Summary

To ensure homeowner requests are answered quickly, thoroughly, and professionally.

Job Duties

• Attend the pre-Construction meeting with Site Manager and homebuyer to shape expectations and explain the homebuilding process.
• Attend the House to Home meeting to educate the buyer in the operation of appliances and other special features of their home as well as to shape expectations and explain Warranty and Maintenance procedures.
• 21 days after closing to discuss the Eliant survey
• 30 day assessment for warranty service.
• 5 months after closing to discuss Eliant survey.
• 5 Month assessment for warranty service.
• 10 Months after closing to discuss Eliant survey
• 10 Month walk through assessment

Managerial Responsibility

Does this position supervise other employees? No

Position Qualifications

Education

• High School diploma

Experience

• A minimum of two years experience in customer service in the building industry is preferred.
• Possess superior customer relations skills.

Skills

• Good verbal and written communication skills.
• Legible penmanship.
• Ability to work independently and as part of a team.
• Maintain a valid state driver’s license.
• Maintain a professional appearance and a “can-do” attitude.

Requirements:

• Position requires driving as needed, frequency varies by location.
• Valid driver’s license required.
• This position often requires driving during the workday. As a contingency of employment, a background check, inclusive of an MVR, will be completed.

Base Salary: The expected base salary range for this position is between $70,000 to $80,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.

Benefits: In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

The activities that are essential to performing the position duties include:

•  Bending
•  Lifting: From 1 (lbs) to 15 (lbs)
•  Reaching
•  Seeing: Full Color Vision
•  Hearing
•  Repetitive Motion (i.e. Gripping)
•  Typing
•  Talking 

Environmental Factors

The environmental factors involved with the job duties and work location include:

Normal Office

Noise Level: Low to Moderate (Corporate/Sales Office Environment)

New Home Co. retains the discretion to add or change job duties at any time.