Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeksof paid time off your first year plusnine paid holidays
• Free Life Flight membership for your family
• No-costmedical, dental, andvision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution

• Continuing education, license, and tuition reimbursement opportunities

• The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

• Purpose of Job:

  The purpose of this position is to promote health and wellness within our communities by effectively outreaching to patients to improve timely access to and provision of preventative care and chronic condition management services as follows:

  Essential Duties and Responsibilities:

• Telephonic outreach to coordinate care for assigned Managed Care members and for all established patients due for follow-up care.
• Target patients with open risk.
• Gather and organize patient data to identify unmet needs, engage patients in care, assist in the development of interventions, and enhance ongoing communication between patients and their care team.
• Work with Patient Services Manager to plan, implement, and monitor targeted electronic outreach campaigns through the patient portal.
• Monitor patient portal communications and work with clinical staff to ensure patients receive timely response.
• Create targeted patient lists and process mailings to coincide with health campaigns and annual preventive care.
• Under the direction of the Patient Services Manager, use Managed Care data reports to collaborate with Patient Services Department team members to coordinate patient outreach to improve health outcomes and appropriate health system utilization.
• Track outcomes of patient outreach and engagement activities and work with Patient Services Manager to develop process improvement.
• Interacts effectively with patients by educating and communicating the importance of follow up visits and continuing medical care.
• Demonstrates superior customer service skills to improve the patient experience.
• Treats patients with the highest respect and maintain patient confidentiality.
• Other duties as assigned.

Qualifications:

Education/Experience: HS diploma or GED required. Healthcare background strongly preferred.

Skills: Excellent oral communication skills required. Proficient computer skills required. Excellent customer service skills required. Ability to work as a team member. Ability to organize and prioritize tasks. Ability to work independently and as a team member.

Physical Demands:

Care Coordinators are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is approximately 25% for up to 10 pounds and less than 1/3rd of the time up to 2540 pounds. Rarely is there a need to lift more than 41 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.