Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2023! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves 14 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 330 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

The Clinical Educator (CE) works under the direction of Sr. Director, Education and Development to develop and deliver onboarding clinical training for new hires in Organ Donation Services (ODS), is the primary preceptor to new ODS clinical staff and assists to manage the Donation Coordinator (DC), Clinical Responder (CR) and Referral
Resource Coordinator (RRC) preceptor programs. The CE responds on site to referrals and cases to train new clinical coordinators during the orientation period and assists to oversee annual competency validations of all clinical staff.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:
Training:

• Serves as primary preceptor and oversees new hire clinical activity to ensure effective case exposure for continued progression through orientation program.
• Manages preceptor practice to ensure consistency and compliance with program expectations.
• Oversees debriefing process and competency documentation, providing feedback on staff performance and competencies to respective managers and Sr. Director, Education and Development.
• Identifies and supervises need for additional training beyond orientation program; provides 1:1 education as needed.
• Responsible for updating, developing and delivering clinical on-boarding training.

Clinical:

• Participates on the call schedule 6 16-hour shifts per 4-week rotation to train new DC and CR hires.
• Works collaboratively with Sr. Director, Education and Development, Director, Safety and Risk Management and other designated colleagues to conduct annual assessment of DC and CR clinical skills and compliance with regulatory standards.
• May be required to respond on-site with clinical new hires on non-scheduled call days to further skill development.

Leadership:

• Works collaboratively with Sr. Director, Education and Development to develop metrics to assess the effectiveness of training, development programs and competency evaluation.
• Acts as a leader and mentor to clinical staff by communicating effectively and diplomatically, is approachable and open-minded, consistently exhibits positive attitude, demonstrates teamwork and complies with clinical practice and regulatory standards at all times.
• Works with administrative team to create orientee call schedule.
• Oversees and facilitates clinical component of DC Trainer Meetings.
• Works collaboratively with Sr. Director, Education and Development to oversee assigned projects and initiatives.
• Participates in committee as assigned.

Other:

• Participates in all required meetings including, but not limited to, remote conferences, departmental meetings, combined team meetings and staff meetings.
• Performs above duties and other duties assigned by Sr. Director, Education and Development

KNOWLEDGE, SKILLS & ABILITIES:
Skilled Presenter: Ability to effectively present information in one-on-one and large group sessions. Ability to motivate the learner.

Clinical Knowledge: Thorough knowledge and understanding of clinical protocol, procedures, and standards for Donation Coordinator and Clinical Responder roles.

Assessment and Feedback: Ability to conduct objective clinical assessments, identify individual need for skill development and provide constructive feedback and coaching.

Computer & Application Literacy: Skilled in Word, Excel, Outlook, email and the ability to learn NEDS’ internal systems including, but not limited to, True North and SharePoint.

Interpersonal and Communication Skills: Ability to communicate openly and effectively with all members of hospital and NEDS teams, both on cases and during delivery of educational programs.

Project Management Skills : Demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.

EDUCATION & EXPERIENCE:

• Bachelor’s degree required; master’s degree preferred.
• Minimum of five years of experience as a Donation Coordinator in an organ procurement organization (OPO) preferred.
• Critical care experience and/or training to include RN, PA, Respiratory Therapist and/or related experience.
• Previous collaboration with Education & Development department to train, develop and/or deliver clinical content as DC 2, DC 3, Senior DC, serve as a Trainer, or similar experience in another OPO or clinical field.
• Proven clinical competence as determined by Sr. Director, Education and Development and/or current supervisor.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a valid state driver’s license and sufficient automobile insurance coverage, per resident state minimum.
• Current CPTC

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• LGBTQIA Focused Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. 

When you join New England Donor Services, you can expect competitive salaries and a great benefit package. Benefits include BCBS Health Insurance, BCBS Dental Insurance, Vision Insurance,2x Annual Salary Life Insurance, Fertility Benefits, LGBTQIA Focused Healthcare Programs, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program, Pet Insurance, Discounts through Working Advantage and a generous Paid Time-off Program.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

www.neds.org