Position: Service Supervisor, Aurora, CO (400 Units, Class C)

Category: Exempt - Salary ($80,000- $ 85,000)

Supervisor: Community Manager

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

PhysicalDemands: Medium work (exerting 50 lbs. of force occasionally, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing.Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

New Earth Residential is committed to creating a better way to live in the multifamily real estate business. We are dedicated to delivering excellence in apartment living, designed as urban village communities that residents are proud to call home. New Earth Residential develops, redevelops, acquires, and manages apartment communities in the leading metropolitan areas in Arizona, California, Colorado, Kentucky, Michigan, Nevada, South Carolina, Tennessee, Utah, Washington, and Wyoming. We are committing to growing our organization through attracting, developing, and retaining superior talent who emulate the New Earth Residential values.

Have you ever wanted to run a Command Post? Sending out troops to save the day? As our Service Supervisor you’ll be managing an intricate compound of beautiful, apartment communities and several of our amazing technicians. The Goal? Making sure perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes and keep their hi-tech appliances running smooth. It’s a big job. Are you the one to take it on?

General Summary of Associate Responsibility:

To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Knowledge / Skills / Ability:

• Ability to evaluate and fulfill community common area and amenity needs, attention to detail and dedication to maintain the community
• Ability to independently establish priorities, manages time effectively, and fulfills assigned objectives and projects
• Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment
• Demonstrated proficiency in Outlook, Excel, Word, and internet
• Good verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and vendors
• Must be able to effectively communicate, comprehend, speak, and read in English. Bi-lingual candidates are encouraged to apply
• Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.
• Must be available for emergency calls nights and weekends as needed

Preferred Education and Experience:

• A high school diploma or equivalent and professional knowledge of business discipline are required
• HVAC/R certification Preferred
• Ability to follow detailed oral/written instructions
• Deliver SUPERIOR Customer service
• Ability to track and inventory material and parts

Residential Standards

• To provide assistance by performing general maintenance duties, to include:
• Handles “on call" duties whenever needed
• Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards
• Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals
• Participates in preventive maintenance programs and ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset
• Keeping the grounds and common areas clean at all times.
• Other duties as assigned

Community Inspections and Quality Assurance Review

• New Construction walks as needed
• Walk with landscapers monthly ensuring top notch curb appeal
• Quarterly trash shoot inspections if applicable
• Annual walk with construction/management
• Prepares for HUD inspections

Financial Performance

• Assists with bidding for new contracts
• Ensures completion of annual capital expense projects
• Maintains vendor/contractor relationships
• Implements strategies for decreasing maintenance related costs

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance, and a discounted rent program.

I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodations.