Job Summary:

• Answering phone and email inquiries
• Greet incoming veterans and other professionals alike
• Sending detailed emails of incidents
• Maintain professionalism with referring parties and veterans
• Comply with the policies and regulations of the company
• Coordinate intake of incoming veterans by Gather admission documents
• Sitting down with the veteran and filling out the initial paperwork
• Going over the program rules and details about which program they are entering.
• Inventory of belongings that veteran brings making sure that it is within our 7-7-2 rule
• Taking all clothes and bags to be heat treated and washed
• Showing the veterans around the building, to their room, and giving a warm hand-off to their case manager.
• Managing schedule and complete invoice for ordering supplies
• Organize and maintain log of referrals for programs
• Schedule intake screenings and coordination of screening with case manager completing initial screening
• Maintain updated and current resident/cm roster with accurate case assignments
• Putting initial chart together for case managers for new veterans on their case load
• Complete follow-up with referring parties after admission or non-admission into program
• Other duties as assigned.

Required Skills

• Meticulous attention to detail required.
• Ability to understand and respect confidential data.
• Excellent organizational, communication and interpersonal skills
• Good computer skills in MS Word, Excel, Outlook.
• Professional demeanor and presentation a must.

Education & Other requirements

• Bachelor’s Degree from a four-year college or university or High School Graduate.
• Knowledge of Homeless Services highly desired