• Special Needs Network, Inc. (SNN) is a nonprofit grassroots organization responding to the crisis of autism and other developmental disabilities in underserved communities. Our long list of programs and campaigns address issues from both a top-down approach -- by changing government legislation; and bottom-up -- by collaborating directly with parents, caretakers, and healthcare professionals who work with children with developmental disabilities.

Main duties:

• Act as first point of contact with prospective clients to obtain general patient demographics and insurance information
• Provide great customer service in a high-volume call/email setting
• Communicate effectively with clients regarding their estimated insurance coverage
• Prepare and obtain documents required for authorization based on the specific funding source requirements
• Maintain a 24-hour turnaround time on emails and calls with clients and internal staff
• Update Central Reach and other databases daily with accurate data, status changes and notes, including communication with both the client and internal staff regarding the case
• Work closely with clinical staff and other staff in intake, billing and authorizations department to ensure the required steps are taken to appropriately staff and bill for services provided
• Checking eligibility for al clients across various Insurance Carriers.

Requirements:

• Proficiency in Office 265: Outlook, Microsoft Word and Excel (V-Lookup, Pivot Tables, etc)
• At least two years of Insurance Intake or Medical Billing experience preferred
• Strong organizational skills and detail oriented
• 2 years working in an office environment
• Strong Communication skills (both speaking and writing)
• Ability to work well under pressure, juggle tasks and work efficiently to meet deadlines
• Ability to prioritize multiple assignments and adjust workload accordingly
• Must be able to collaborate and be a team player
• Demonstrate problem solving and judgment capabilities
• BA degree strongly preferred, but not required and also willing to consider equivalent work experience
• Spanish is required

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Multiple locations