Title: Service Support

Pay Scale: The Service Support Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $18.00.

General Responsibilities:

Assist Service Advisors and Service staff. Greet customers in timely manner.

Assist with Pre-write up with customer information.

Primary Responsibility

• Perform Battery Test (advise customer its part of the free multi-point inspection that comes with the service).

• Perform Alignment Quick Check (advise customer its part of the free multi-point inspection that comes with the service).

• Organize parking spaces in Service parking area to keep Service drive clear and constant flow.

• Assist with delivery of vehicles for Advisors.

• Assist with resolving upset customers concerns during vehicle delivery (advise advisor of customer concern).

• Assist with washing service vehicles.

• Assist with answering service calls (taking messages for advisors, price quotes and appointments).

• Assist with Cashier duties and Cashier protocol.

• Assist with retention campaigns and reports.

• Follow up with guest for CSE and resolve guest concerns.

• Assist with Shop and overall dealership housekeeping.

• Keep guest and dealership property secured.

• Facilitate guest transportation shuttle, Uber/Lyft.