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2 Customer Care Coordinator Jobs in Ames, IA

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New Century FS
Ames, IA | Full Time
$37k-46k (estimate)
2 Weeks Ago
Customer Care Coordinator
$37k-46k (estimate)
Full Time 2 Weeks Ago
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New Century FS is Hiring a Customer Care Coordinator Near Ames, IA

Customer Care Coordinator - New Century FS - Ames IA

PURPOSE AND SUMMARY STATEMENT
Under the direction of the Customer Care Specialist, the Customer Care Coordinator will offer strong inbound customer support to answer questions of customers and provide the Specialist with feedback.
ESSENTIAL JOB RESPONSIBILITIES
Handles inbound and outbound telephone calls for marketing and customer service.
Process phone payments.
Will clearly communicate with the Specialist to determine customer needs.
Create a positive experience through active listening and high energy customer care.
Set up and maintain accurate account information.
Contribute to additional customer service-related activities such as direct mail fulfillment.
OTHER JOB FUNCTIONS
Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
Performs all other duties as assigned.
REQUIREMENTS
Normally requires an Associate’s Degree in business administration, or equivalent thereof, and at least 2 years of work experience.
Prefer telemarketing experience outbound and inbound environment.
Experience with customer service and sales.
Excellent listening and communication skills.
Working knowledge of Microsoft Office - Excel, Word and Outlook.
Demonstrated essential abilities including self-starting skills, work ethic,
Good math, reading and business skills.
Good time management skills.
Data Entry experience with excellent attention to detail.
Organizational skills with the ability to manage multiple projects at one time.
Demonstrate the ability to learn proprietary software.
Ability to work extended hours or on-call as business conditions warrant.
Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.

Nearest Major Market: Ames
Nearest Secondary Market: Des Moines
Job Segment: Inside Sales, Telemarketing, Data Entry, Sales, Customer Service, Administrative

Job Summary

JOB TYPE

Full Time

SALARY

$37k-46k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

06/29/2024

WEBSITE

newcenturyfs.com

HEADQUARTERS

GRINNELL, IA

SIZE

100 - 200

TYPE

Private

CEO

BILL WHITTENBAUGH

REVENUE

$10M - $50M

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The job skills required for Customer Care Coordinator include Customer Service, Customer Support, Microsoft Office, Customer Care, Listening, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.

If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Coordinator job description and responsibilities

Customer care coordinator document reports, resolve complaints, and process orders and payments.

02/12/2022: Florence, AL

They also take orders from the customers, process their payments, and explain the features and functions of the product.

01/09/2022: Miami, FL

Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

01/14/2022: Nassau, NY

Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.

03/09/2022: Benton Harbor, MI

They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.

01/29/2022: Salem, OR

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Coordinator jobs

Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.

02/04/2022: Salisbury, NC

Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.

03/17/2022: Reno, NV

Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.

03/10/2022: San Jose, CA

A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.

03/03/2022: Florence, SC

There are various methods for resolving problems and conflicts used by the customer service coordinator.

02/14/2022: Buffalo, NY

Step 3: View the best colleges and universities for Customer Care Coordinator.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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