Essential Functions:

• Act as the critical frontline contact for hardware related issues throughout the organization.
• Technical assistance given by phone, email, or hospital owned work order database.
• Ensures security patches are up to date, antivirus is current, and desktop security is preserved.
• Performs the role of liaison between customers and technical experts if need be.
• Inventory is conducted on all hospital computer resources with an updated database at all times.
• Cross trains with other IT employees within the department to ensure continuity of operations.
• Understands when to escalate more involved problems to the appropriate level of expertise.
• Consistently communicates with all IT staff members on work orders demanding their attention.
• Maintains knowledge of technology used within healthcare to include hardware and software.
• Troubleshoot telecommunications, printers, PCs, email, intranet, access control, surveillance and other IT issues.
• Rotates with other IT department members to be on call after work hours ( to include weekends)
• Provides extended user support during IT upgrades and maintenance downtime.
• Provides employee access to multiple programs as well as new usernames and passwords.
• Reports unusual or recurring problems to the appropriate expert or manager when necessary.
• Ensures all mobile devices are inventoried and secure through an encryption standard.
• Determines appropriate use of hardware, throughout facility, to eliminate waste of resources,
• Assists with networking related tasks to include maintenance of servers, wireless technology, etc.
• Assists in maintaining an up-to-date organization-wide network map for ease of understanding.

Skills Abilities:

• Excellent PC knowledge
• Competencies in cable maintenance
• Excellent communicator
• Customer service oriented
• Ability to work with all types of clients and personalities
• Sufficient knowledge of both IT hardware and software.
• Energetic and self-motivated.
• Excellent self-learner

Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, or Information Systems or equivalent experience.

Certificates, Licenses, Registrations:

• Preferred but not required: CompTIAA , CompTIA Security, CompTIA Network , Other IT related certifications are a plus.