Description

The Family Services Coordinator supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by screening and evaluating potential donors. The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization per NDN standards, conducting a comprehensive medical and social history, and providing bereavement support to families and hospital staff throughout the donation process.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Performs responsibilities of position and promotes teamwork and a professional working environment.
• Responds to donor referral notifications via telephone within 20 minutes.
• Responds on-site to all potential organ donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes.
• Collects clinical information to determine donor suitability in collaboration with the Administrator on call.
• Discusses donation options with potential donor next-of-kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines.
• Works in close collaboration with hospital and other NDN staff to evaluate and determine the best time to offer families the opportunity for donation.
• Assists donor families to accept death as described by the primary care physician.
• Provides initial aftercare support, utilizes community resources to assist grieving families.
• Provides referral responder coverage for hospitals and provides back-up as needed.
• Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours).
• Work with families to obtain authorization for donation; obtain and document accurate med/social history.
• Assists with Donation after Cardiac Death (DCD) cases as assigned.
• Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel.
• Assists in the coordination of Donor Remembrance Ceremony.
• Collaborates with the Aftercare Coordinator and the Aftercare process.
• Actively participates in hospital and public education programs as directed.
• Assists with chart review and data collection as needed.
• Assists with survey/accreditation maintenance.
• Assists in the training and development of the Family Services department.
• Assists with community education and support through community service events.
• Meets or exceeds performance metrics for NDN’s Family Services department.
• Collaborates and coordinates with other NDN departments.
• Other duties assigned.

Qualifications

• Accuracy - Ability to perform work accurately and thoroughly.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) – Company Specific

• Understand and commit to the following:
  • Organizational Core Purpose: To save and heal lives.
  • Core Values: Relentless, Joyful, Selfless.
  • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Judgment - The ability to formulate a sound decision using the available information.
• Team Builder - Ability to convince a group of people to work toward a goal.