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Job Summary
The Operations Supervisor serves to improve the efficiency of our organization's process and client overall care. Neurish Wellness has facilities located in Tustin & Costa Mesa. This innovative, evidence-based treatment program is specifically designed to treat primary mental health diagnoses including ASD, and most co-occurring disorders. Our mission is to provide the highest level of personalized care and treatment to every individual seeking support to restore and maintain their highest level of functioning. Our dedicated team of professionals employs a comprehensive, multidimensional approach to create a more well-rounded and personalized experience for each individual seeking treatment.
Under the direction of the Program Director, the Operations Supervisor will play a key role in ensuring overall efficient operations of Neurish Wellness. The Operations Supervisor will be responsible for supporting the Program Director with the organizational day-to-day needs of support staff and client operations. The Operations Supervisor will help develop and execute aspects of client and support staff service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and procedures, assess and address clients’ needs and issues. The position will be hands-on, interacting and coordinating with management, staff, and patients.
Responsibilities
● Lead and develop a team of front line of Support Staff, assessing their work and giving them feedback to maximize performance.
● Develop, schedule and train workforce, build relationships and utilize skills of team most appropriately.
● Resolve escalated client issues by working closely with the Program Director
● Execute cross-departmental communication and coordination to escalate and resolve client issues.
● Participate in activities designed to improve customer satisfaction and business performance.
● Maintain and update procedural manual.
● Clarify processes when questions arise.
● Ensure that communication processes are operational, all necessary components of the system are in place such as Signal communication.
● Serve as point of contact for financial issues and operations troubleshooting.
● Collaborate with Program Director regarding specific technical issues as they arise.
● Work closely with Program Director for patient specific issue resolution.
● Notify Program Director and work with IT to maintain systems and correct issues that arise (e.g., phones, KIPU, employee logins, etc)
● Learn KIPU EMR system deeply to be the first line of troubleshooting with issues.
● Ensure completion of operational tasks
○ Facilities Shift Checklist, Household Inventory, and ensure Neurish Wellness facility standards are upheld.
● Supply team members with hardcopy documents as needed.
● Collaborate with Program Director on employee schedules.
● Monitor operational integrity as additional procedures are created and facilitate the execution of new procedures.
● Demonstrate mastery of operational systems such that details of bringing additional sites/regions online are addressed fluently – procedures are followed and monitored as new rollouts occur.
● Monitor staffing needs to ensure that additional staffing is secured as Neurish Wellness’s team becomes saturated with increased referral volume.
Duties
Centrally Store Logs
● Refrigeration Logs
● Dishwasher Logs
● COVID Screening Logs
● Controlled Medication Logs
● Vehicle Logs
Grocery/Supply Ordering
● Scheduling Orders
● Keeping Accurate Lists
● Client personal items
● Amazon account
Rounds Audit
● Reviewer signature on the next day rounds
● Maintain completion of rounds to highest possible licensing and accreditation standards
Support Staff Meetings
● Morning Huddles
● Weekly Staff Check-ins
● Emergency Drills
AMA Support
● AMA Blocking
● AMA Staff Training
New Client Orientation
● Overview of program rules and standards
Emergency Trainings
● Fire Drills
● Natural Disasters
● Medical Emergencies
New Hire
● Interview Process and Selection
● Training New Hires
● Competency Trainings
Experience
● High School Diploma or equivalent (bachelor’s degree preferred)
● 2 years of healthcare operations experience
● Microsoft Office experience; strong Excel skills (pivot tables, complex formulas, lookups)
● Strong technical and analytical skills
● Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
● Ability to dig in and take ownership of responsibilities.
● Ability to work in fast paced environment and meet critical deadlines.
● Ability to work in a team environment and maintain open communication with coworkers.
● Highly organized with strong attention to detail and accuracy
● Some flexibility regarding peak-time work requirements
● A commitment to excellence and the ability to communicate to individuals at all levels and roles.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$69k-87k (estimate)
05/20/2024
09/15/2024
The job skills required for Operations Supervisor include Microsoft Office, Analytical Skills, Coordination, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
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Operations supervisors are responsible for leading and supervising a group of employees.
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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
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Some companies require the operations supervisor to make major contributions to the functions of other departments.
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Operations supervisors report directly to the director of the department they supervise.
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A supervisor oversees the day-to-day performance of employees.
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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
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Step 3: View the best colleges and universities for Operations Supervisor.