NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality.

NeueHouse : Home of the New

Home of the New

Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.

The Role

Our Reunion Hosts and Hostesses are the first and last encounter for our Member and Guest experience at the exquisite Reunion.

They have the enviable task of setting the tone for the exciting experience ahead with a warm, knowledgable and enthusiastic welcome.

Reporting directly to the F&B Manager and NeueHouse Venice Beach General Manager, they are responsible for effectively communicating with our Members and Guests, whilst humbly and seamlessly managing the arrival, seating and departure experience.

Our Hosts and Hostesses represent Reunion with hospitality and generosity in every interaction.

Requirements

• 3 years experience in a Host / Hostess position working in luxury, high-end or highly visible entertainment entities.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Reunion and the NeueHouse Venice Beach operations.
• An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the building of successful Food & Beverage operations.
• Consistently ensure member and guest satisfaction, assisting all with a friendly yet professional disposition and relentless courtesy.
• Manage reservations on Resy and 7Rooms reservation platforms, providing prompt and accurate reservation details, wait times and solutions.

Ability to proficiently use Excel and G Suite.

• Precise execution of the Reunion Sequence of Service, in a timely and accurate manner with the goal of creating memorable member and guest experience's.
• Guide members and guests through the Reunion & atrium providing all assistance required for the comfort and smooth transition of the arrival and departure procedure.
• Attention to detail that all member and guest place settings and mise en place are set to the highest of standards created by the Leadership team.
• Monitor the bar and atrium for up and coming seating availability, assist service staff as required to reset tables for prompt and professional turnarounds.
• Ongoing maintenance during service to ensure all menus are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of all work areas, ensuring all pre and post service checklists are completed and adhered to.
• Attend regular operational meetings and team trainings to ensure ongoing knowledge, growth and effective coordination and cooperation between departments.
• Competency in conversing with all members and guests regarding NeueHouse and our various programs and amenities.
• Follow policies and procedures to ensure that overall cleanliness of Reunion meets State Health Code Standards, with the expectation of passing a Grade A.
• Excellent organizational skills and communication skills are necessity.

The anticipated hourly rate for this position is $23.00 per hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment.

Some of the factors we consider may include : qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and / or from which they will perform the role.

The anticipated range for compensation shared here does not include any other components or benefits that may available.

Diversity & Representation : NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Last updated : 2024-03-25