Position Title: Front Desk Manager

Location: Conveniently located in Mid-Town Santa Cruz, CA

We are a thriving wellness center in the heart of Santa Cruz and looking for our next team member!

How to Apply

*Attach resume and brief paragraph of why you fit the description of this job, something unique, fun, and authentic about yourself to show your personality, including why you want to work in a holistic health care setting.

Our Mission

We aim to help as many people as possible in our community discover abundant health through gentle holistic chiropractic care that honors the whole person. We provide spinal care services and wellness education that empowers individuals and families to make health decisions honoring their full human potential without costly surgeries or invasive procedures.

Position Summary

Ask yourself these questions... Are you an outgoing people person? Do you have a passion for health and enjoy living a lifestyle that exudes vibrant wellbeing? Do you understand that healing is a process and enjoy holding space for others while they heal? Are you an organized, experienced adult professional? If you are someone who loves a challenge in a team environment and have excellent customer service skills, this is the job for you!

The new hire will help manage all front and back office needs as well as patient relationships. This position requires an outgoing, energetic and friendly personality with great communication skills. 90% of this job is interacting with people face-to-face, and over the phone.

If you're good with people, and enjoy being a part of a service oriented team that changes lives, then you will thrive off the interactions in our office. We value candidates with excellent organizational skills, consistent presence, and an adaptable attitude for service to all ages and all backgrounds. We value working with someone who is always on time or early and shows up smiling ready to serve. Is this you?!?

Someone who can think creatively and has experience with financial transactions, scheduling and payment softwares, customer service, alternative health care and understands the unique qualities of a conscious lifestyle.

Roles and Responsibilities

-Greet patients and help them settle into our healing environment

-Process payment from patients

-Insurance eligibility and billing

-Assist patients with creative financial solutions for their care

-Maintain patient files and confidential information with discretion

-Answer questions about the gentle Chiropractic services we offer

-Administrative duties such as vendor communication, office supply inventory, office statistics, and other business needs

-Event planning and active participation at internal and external marketing events

-Community Outreach

-Create marketing materials for in-office events (experience with Canva and Constant Contact is a bonus!)

-Actively participate in growing the practice

Qualifications and Skills

Requirements

-AA degree, Bachelor’s degree or higher

-2 or more years of office management and/or administrative experience

-Marketing experience is valued

-Candidates with prior experience with high volume front desk management are prioritized, as well as experience in a medical, dental, optometry, or alternative healthcare office.

-Prior knowledge of CareCredit®, MINDBODY Online® software, insurance/Medicare billing and high volume/high-end customer service will help expedite training and advancement to higher wages.

-Must have some experience with children, and infants.

Additional Information

Base pay starts at $21/hour with the opportunity to make up to $25/hour based on performance/experience levels.

Opportunity for additional bonuses available immediately based on performance and office goals achieved.

Must be available Monday-Friday AM & PM hours. Earliest times we open is 8 or 8:30AM, and latest we are at the office is 7 or 7:30PM. Shifts are overlapped with other staff or solo once fully trained.

Job Type: Part time/full-time. 20-35 hours a week. NOTE: this is not a 40-50 hour a week job.

Benefits

Complete Chiropractic Care Coverage for all part-time and full-time employees. Discounts for family members. Bonuses available for performance.

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Santa Cruz, CA 95062 (Preferred)

Work Location: In person