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Job TitleCustomer Service Quality Analyst Job Code67886 Post Date04 / 22 / 2024 CityDetroit (hybrid) StateMI Zip Code48201 Pay Range25.
00 Duration8 months Position TypeContract Primary Skills3 years’ experience in a Customer Service-related field (i.e. telephone representative, billing analyst, RM&P, or in a meter reading field) Description
Job Summary
Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis.
Applies knowledge / skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently;
works with team to solve complex problems.
Key Accountabilities
Minimum Education and Experience Requirements
Other Qualifications-Preferred
Bachelors’ degree
Other Requirements
Contractor would also be responsible for
Weekly operational reporting
Weekly team huddle updates
Supporting our collection vendor campaigns, inquiries and requests for documents
Collaboration with accounts payable on collection vendor invoices
Investigating and resolving collection system defects
Collection process / data analysis
Full Time
Business Services
$46k-61k (estimate)
04/24/2024
05/09/2024
netpolarity.com
CAMPBELL, CA
200 - 500
2000
Private
HAIXIA ZHANG
$50M - $200M
Business Services
netPolarity is a supplier of workforce procurement solutions.