• Team Leadership: Mentor and guide the quality assurance team spread across various geographic locations.
• Customer Satisfaction: Collaborate with the sales team to meet customer quality standards and communicate these requirements effectively across departments.
• Quality Resolution: Address and resolve any quality concerns arising from customer interactions promptly.
• Strategic Alignment: Sync quality targets with the broader corporate objectives to enhance business operations.
• Continuous Improvement: Spearhead initiatives to elevate the efficiency and effectiveness of the organization through strategic planning and execution.
• Technical Oversight: Manage technical aspects of inspections, tests, and support both sales and procurement on technical matters.
• Organizational Development: Foster growth across different organizational levels through active participation and leadership in various programs.
• Quality Direction: Set clear objectives for the quality team that align with the overall business strategy.
• Long-term Quality Strategy: Develop and implement a sustainable quality strategy to support long-term organizational growth.
• Metrics and Risk Management: Monitor and manage metrics for continuous improvement and risk mitigation.
• Quality Management Systems (QMS): Oversee the enhancement of the QMS and ensure compliance with industry standards such as ISO 9001, ESD S20.20, AS 9120, AS6081, CTPAT.
• Regulatory Compliance: Handle critical regulatory filings and maintain up-to-date certifications.
• Executive Reporting: Deliver comprehensive reports on quality performance, compliance, and potential risks to senior management.
• Financial Oversight: Collaborate with financial teams to ensure accurate financial reporting and adjustments in the ERP system.
• Quality Assurance Leadership: Act as the primary contact for quality audits, continuous improvement projects, and quality issue resolutions.
• Quality Investigations: Lead and support investigations and resolutions of customer complaints to maintain high quality standards

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.