Neptune Retail Solutions (https://www.neptuneretailsolutions.com) is seeking a Digital Operations Coordinator to support Digital Operations team. The Digital Operations Coordinator at Neptune Retail Solutions is a member of the Digital Campaign Operations (DCO) department.

In this role, the Digital Operations Coordinator will work closely with our Operations team to ensure the successful creation, execution, monitoring and optimization of digital campaigns on behalf of our customers. This role is ideal for an individual with strong communication & organizational skills, a collaborative spirit to successfully work cross-functionally, and intense attention to detail. Please review the job responsibilities below. This is a remote position.

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.

NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.

Key Responsibilities of the position:

• Coordination of digital programs/campaigns for execution and distribution across our network of partners
• Successful execution, monitoring, and optimization of digital incentives campaigns
• Collaboration with Sales and Operations to ensure client objectives are aligned as well as ensuring that the campaign assets meet guidelines
• Managing organization and prioritization of multiple campaigns simultaneously under tight deadlines
• Evaluating and identifying opportunities for process and system improvements to drive departmental and organizational efficiency
• Managing risk and owning issues to resolution through active tracking and communication with internal stakeholders
• Monitoring and troubleshooting technical issues with digital campaigns and escalating to senior DCO team members when appropriate
• Identifying potential upsell opportunities within your account portfolioWhat you’ll bring to the team:
• A positive attitude and a willingness to learn and be coached
• Demonstrated ability to grow and foster relationships with both customers and colleagues
• A collaborative spirit with a strong sense of accountability
• Finding joy from a fast-paced, remote environment
• Excellent communication skills (both written and verbal)
• Strong attention to detail and extremely organized
• Results-driven and able to multitask
• The ability to analyze data in order to make data-driven decisions
• Familiarity with Microsoft Office. Proficiency in Excel (Vlookup/Pivots) is an asset
• Tech-savvy and able to adapt to different platforms & processes
• Bachelor’s degree/diploma with 1-2 years of work experience, especially in Marketing/Advertising Operations roles, supporting multiple clients