POSITION SUMMARY: This position is responsible for assisting and supporting the Practice Manager in overseeing the operations to promote the growth and development of their practice. The Assistant Office Manager is highly visible and requires strong leadership skills with the ability to prioritize, plan, and supervise the primary care functions within their practice.

ESSENTIAL RESPONSIBILITIES: To perform this job successfully, an individual will assist the Practice Manager in the following areas and be able to perform each essential duty.

• Patient Care: Properly manages the doctor’s schedule to optimize patient care and deliver the highest quality of care possible. Demonstrates a commitment to Standards of Care and Vision for Life principles. Cultivates a staff that will embrace the passion of helping others to bring a personal touch to each patient’s experience.
• Financial Management: Assists Office Manager in monitoring appropriate management of financial procedures including billing, daily deposits, reporting, and accounts receivable to ensure optimal efficiency and profitability within the practice.
• Personnel Management: Ensures effective hiring, training and supervision of staff. Encourages optimal performance. Maintains an effective staff schedule. Monitors compliance with company procedures and governmental regulations.
• Product Management: Ensures availability of merchandise by managing and reporting inventories as required through company procedures. Creates a positive image of the organization and its brand through Visual Merchandising strategies. Assists the Office Manager in developing, implementing, maintaining, and evaluating quality control processes in an effort to improve the care the Practice provides to its patients.
• Risk Management: Monitors compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA). Maintains processes to ensure compliance with the organization’s policies and guidelines set by relevant regulatory agencies.
• Business Development: Identifies opportunities for practice growth, provides recommendations to the Office Manager regarding appropriate strategies, and assists in administering plans of action and monitoring effectiveness of such efforts through appropriate measures and review. Maintains an active community presence through continuous involvement in Eye on Community events.
• Property Management: Provides a safe, clean, organized and inviting environment for both patients and staff. Monitors and protects all practice assets including the building/grounds, clinical and office equipment, and all other practice-owned resources.
• Supply Management: Maintains inventory of all medications and supplies to ensure each examination room, the optical lab, and the office are stocked accordingly.
• Other Duties: Performs other duties and assumes various responsibilities as determined by the practice manager, regional director, and doctor(s).

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Bachelor’s degree is preferred; previous management experience preferred
• Experience in optometry is preferred

COMPETENCIES:  The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty.

• Decisive leadership with above-average judgment
• Attentive to detail with strong organizational skills
• Strong analytical skills with decision making and problem solving ability
• Excellent interpersonal, written and verbal communication skills
• Polite and professional
• Able to effectively multi-task
• Ability to lead, motivate and promote a team environment
• Ability to build and maintain good rapport with doctors, staff, central support, and patients.
• Ability to obtain knowledge and skills on the job or through educational courses
• Available to work a flexible schedule and additional hours as required, including nights and weekends
• Proactive and adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
• Ability to handle situations with confidence, tact and resourcefulness
• Report for scheduled work hours in a dependable and timely fashion, pursuant to attendance expectations

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.
• Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.