10 Call Center Representative Jobs in Fargo, ND
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NEOTECH SOLUTIONS is Hiring a Call Center Representative Near Fargo, ND
Role: Customer Support
Location: Fargo, ND (Onsite)
Job Type: Contract
Interview process: Telephonic/ Web Ex
Job Description
Purpose/Objective of position
- Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries.
- Log on and manage phone queue and email inbox contacts during shift.
- Receive and respond to customer email communications.
- Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact
- Perform miscellaneous duties as required
Essential/Fundamental Duties & Responsibilities:
- Ability to work ANY shift across
- Deliver high quality, enthusiastic customer service
- Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service.
- Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines
- Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor
- Consistently meet or exceed quality assurance and performance targets
Education:
High School Diploma or GED Equivalency or higher
Qualifications/Experience:
- Minimum Experience Customer Service experience required
- Basic Computer & Microsoft Office proficiency required
- Internet skills required with the ability to verbally walk a customer through detailed website navigation and complete basic browser troubleshooting
- Experience in a high volume call center or customer service contact center utilizing a phone queue system, and handling other channels of inquiry such as email is a plus
- Customer Relationship Management (Netsuite experience a plus)
Thanks & Regards,
Mamatha k,
Sr.Resource Specialist,
1 949-676-0346
Email: mamatha@yochana.com / www.yochana.com
Job Type: Full-time
Salary: $13.80 - $16.80 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Summary
Full Time
IT Outsourcing & Consulting
$39k-50k (estimate)
03/07/2024
05/12/2024
neotech-solutions.fr
Joplin, MO
50 - 100
IT Outsourcing & Consulting
Related Companies
The job skills required for Call Center Representative include Customer Service, Call Center, Customer Contact, Customer Support, Microsoft Office, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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