Operations Director

• Bachelor's degree in related field or equivalent.
• At least 21 years of age.
• One to two years related experience preferred; for example, as an aquatics coordinator or supervisor.
• Must have at least 2 years of experience as a Lifeguard and/or Swim Instructor with some supervisory experience preferred.
• Current Certifications: Lifeguard/CPR/AED and First Aid; Swim Instructor, LGIT, WSIT certifications preferred.
• Requirements within 30 days of hire include completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens.
• Completion of YMCA program-specific and trainer certifications (American Red Cross WSI, YMCA YSL, USA Swimming Coach Certification or ASCA Certification) preferred but not required
• Knowledge of pool maintenance or pool operator certification (Certified Pool Operator or National Swimming Pool Foundation Certified Pool Operator) preferred.
• Excellent problem solving, organizational and communication skills
• Strong leadership and excellent customer service skills
• Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all team members
• A positive, can-do attitude and the ability to work creatively and independently or as part of a team
• Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse background.
• Strong organizational skills, computer and communication skills, ability to maintain good member and team members relations
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent writing, proofreading and editing skills
• Ability to manage multiple projects and deadlines in a fast-paced environment

• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Establishes new program activities and expands program within the community in accordance with strategic and operating plans. Develops and maintains collaborative relationships with community organizations.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates team members performance. Develops strategies to motivate team members and achieve goals. Ensures records of team members certifications are current and complete.
• Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations.
• Conducts and ensures proper maintenance of pools. Secures and schedules pool facilities. Maintains accurate records of pool chemical levels and facility maintenance. Responsible for regular inspection of equipment and to follow up with maintenance should repairs be needed.
• Conducts lifeguarding, swim instruction, First Aid and CPR trainings.
• Creates and schedules swim classes, water fitness classes, and swim team practices
• and meets ensuring pool utilization and programming needs are met.
• and meets ensuring pool utilization and programming needs are met.
• Ensures all off-site partnerships & programs are managed at a level consistent with YMCA policies and procedures.
• Assists in the marketing and distribution of program information.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Ensures programs are fiscally sound including monitoring accounts receivables for NSF, returned items, and other financial issues and correcting them when needed.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation
• in program
• Models relationship-building skills (including Listen First) in all interactions. Responds to
• all member and community inquiries and complaints in timely manner.
• Keep up with all the YMCA’s safety policies and procedures.
• Follow and enforce all relevant Association and Branch policies.
• Participates in team members meetings and/or related meetings.
• Assists in YMCA fundraising activities and special events.
• Provides administrative support to the Director of Operations and program team members.
• Performs other duties as assigned.

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

• Lifeguard/CPR/AED and First Aid
• LGI and/or WSI
• LGI-T and/or WSI-T preferred
• CPO preferred
• EMR or EMRI preferred