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Job Description:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.
Training:
Details of Position:
Requirements:
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Schedule:
Experience:
Work Location: On the road
Contractor
$62k-79k (estimate)
05/20/2024
05/22/2024
The job skills required for Technical Support Analyst (Hybrid) include Technical Support, Troubleshooting, Customer Service, Written Communication, Initiative, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst (Hybrid) positions, which can be used as a reference in future career path planning. As a Technical Support Analyst (Hybrid), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst (Hybrid). You can explore the career advancement for a Technical Support Analyst (Hybrid) below and select your interested title to get hiring information.