Every other weekend; rotating holidays (2 per year)

Templated Schedule: 
Week 1: Sunday (9a-9:30p), Wednesday (7a-7:30p), Thursday (7a-7:30p) 
Week 2: Monday (7a-7:30p), Wednesday (7a-7:30p), Saturday (9a-9:30p)
Week 3: Sunday (9a-9:30p), Tuesday (7a-7:30p), Friday (7a-7:30p) 
Week 4: Monday (7a-7:30p), Friday (7a-7:30p), Saturday (9a-9:30p)

I. Primary Function

The Patient Access Service Specialist (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.

The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

II. Essential Functions

1. Interviews patient and/or guarantor face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.
2. Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.
3. Provides patient and/or family with information required by state and federal regulations
4. Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc
5. Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.
6. Coordinates with nursing staff to timely process patient transfers and discharges
7. Verifies insurance benefits and eligibity by utilizing all available resources
8. Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission
9. Collects all applicable co-pays and posts to the patients account
10. Assists with proper patient identification
11. Other projects and duties as assigned by the lead or manager

III. Additional Functions

1. Schedule follow up appointments for ED patients as well as certain walk in appointments after hours
2. Badge families to ensure safety of our patients
3. Answer and direct incoming calls in a professional manner
4. Support billing and HIM by scanning insurance cards, consents and other legal documents to the electronic medical record
5. Ensure that there are ample quantiites of identification bracelets ready for use
6. Ensure all workques are worked in a timely manner
7. Assist with supply storage