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Requirements:
Primary Function -
1. The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other
care team members. The MA is responsible for coordinating patient flow by assisting in clinical data
collection and review for patient intake, ensuring the appropriate information is available to the
provider, and entering pertinent history in the medical record. The MA performs and assists with
clinical procedures in accordance with divisional/department responsibilities as directed by the
provider and per protocol. The MA is cross trained to perform designated business processes
associated with an outpatient visit ensuring that all demographic and financial information is
accurate. The MA acts as a resource and provides cross coverage as needed, as well as serves as a
coach and mentor to new medical assistant associates.
Essential Functions -
1. Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
2. Verifies patient identity using two patient identifiers (name and date of birth).
3. Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and
supplies for the outpatient visit.
4. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic
reports.
5. Receive, unpack, store, inventory, transport non-controlled substance medications
6. Performs clinical duties to support the outpatient visit to include, but not limited to the following:
appropriate for scope of service and Nemours' protocol.
transportation of specimens.
. • Administers and documents vaccines and approved medications as defined by policy as ordered.
7. Preforms tasks associated with Nemours' outpatient business front desk functions to include but not limited to:
o Confirm patient identification with two identifiers
o Confirm legal guardianship o Confirm referral information for patient visit, if applicable
o Prepare, completed and/or collect consents and all other required documents
o Scan insurance cards and other important documents
o Collect and post co-pays and past due balances
o Achieve Registration Accuracy according to annual goal.
8. Throughout shift, regularly communicate with clinical staffing the assigned work area regarding the status of waiting patients, particularly those who have been waiting more than ten minutes. Communicate with waiting patients/families to ensure they have status updated on their appointment.
9. Reconcile payment collections accurately at the end of each shift, as per Cash Collections Policy, and completed End of Day (EOD) Reports including DCRF and LDCRS.
10. Complete assigned work queues daily.
11. Maintain inventory of clerical supplies and ensure the work environment and outpatient waiting room is in an orderly and clean condition to ensure patient safety and security.
12. Work with families to facilitate use of the Nemours App by providing QR codes and/or instructions for download and assisting in the sign-up process.
13. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of iGuide, EOD status changes, work queue processing, linking referrals, posting "other" payments, use of scanner device and electronic insurance verifications, and assistance with live phone calls.
Full Time
Energy
$39k-46k (estimate)
05/13/2024
09/07/2024
nemours.org
WILMINGTON, DE
3,000 - 7,500
1936
NGO/NPO/NFP/Organization/Association
J S DEAN JR
$1B - $3B
Energy
Nemours is a child healthcare organization that owns and operates a network of hospitals and health systems for treating childhood disorders.