Title: Senior Regional Director, Transitional Housing Programs

Reports to: Executive Director, Transitional Housing Programs

FLSA Status: Exempt

Summary:

The Senior Regional Director will assume a pivotal role in overseeing and managing our existing portfolio of transitional housing programs, as well as those in development or start-up. Additionally, they will lead the charge in conceiving and establishing new/future programs as part of our mission to provide essential services to the community. This leadership position entails supervising a team of Regional Directors, whose sub-portfolios of programs are expected to expand as our department grows over the years.

In close collaboration with the Executive Director of Transitional Housing Programs, the Senior Regional Director will spearhead the development and execution of innovative programs while instituting operational efficiencies and effective communication strategies. This strategic approach aims to foster a healthy agency culture and foster positive working relationships within the organization.

As a senior manager within the department and NAICA, the Senior Regional Director will be at the forefront of leadership, promoting interdepartmental collaboration and serving as an ambassador for NAICA to a wide array of external stakeholders. In the capacity of Senior Regional Director of Transitional Housing Programs, you will be entrusted with the crucial task of overseeing and directing the daily operations of our homeless shelter programs. Furthermore, you will serve as the primary liaison between NAICA and the NYC Department of Homeless Services (DHS), representing our organization in the community and participating in essential events and functions as required. Your role will be instrumental in our mission to provide vital services and make a meaningful impact on the lives of those we serve.

Responsibilities:

• Provide motivating leadership and effective team management to direct reports.
• Make sound, independent decisions while balancing competing priorities.
• Foster a professional, confidential, and collaborative environment, respecting diversity in all its forms.
• Oversee the operations and security teams to ensure the safety of employees and residents.
• Ensure residents progress toward independent living or suitable living arrangements beyond the shelter system, meeting DHS placement standards.
• Promote open communication, provide necessary training and professional development for your team's success.
• Collaborate with the Human Resources department on progressive discipline, supervision, and staff evaluations, while implementing policies and procedures.
• Maintain compliance with federal, state, and city regulations and ensure our facilities meet the requirements of routine inspections by OTDA, DHS, Coalition for the Homeless, and others.
• Assess the shelter's needs and identify potential funding sources to enhance our services.
• Act as a liaison between NAICA, local service providers, and the community to maintain positive relations.
• Develop a quality assurance process to ensure all programs meet or exceed federal, state, and city regulations.
• Ensure contractual compliance and achieve goals and objectives for all programs.
• Be an integral part of NAICA's Senior Leadership team.
• Collaborate closely with the Department of Homeless Services (DHS).
• Act as a liaison between DHS, OTDA, and other governmental agencies as necessary.
• Prepare program reports for the Executive Director and COO.
• Ensure the achievement of performance expectations and programmatic outcomes set by NAICA and DHS.

Qualifications:

• Possess a minimum of a bachelor's degree in related fields such as Human Services, Policy, Leadership, or Business.
• Bring at least ten years of programmatic knowledge and experience in delivering social services.
• A master's degree is preferred in relevant professional fields for Executive Management.
• Have experience with the Department of Homeless Services (DHS).
• Demonstrate a strong understanding of state and federal confidentiality, contract management, and program administration regulations.
• Exhibit expertise in operations management procedures and practices.
• Showcase knowledge of organizational, strategic, participatory, and collaborative skills.
• Display proficiency in empowerment, self-advocacy, and participatory planning techniques.
• Extensive experience in crisis intervention and management.
• Strong knowledge of financial management practices in human service organizations.
• Be flexible, with excellent time management, communication, and stress management skills.
• Proven effective leadership as you balance multiple responsibilities during the workday.
• Demonstrate the ability to analyze and recommend solutions for complex problems or situations.
• Be available and on call after hours or during the weekend for emergencies, as well as work a flexible schedule, including weekends, holidays, evenings, or night shifts.
• Maintain a thorough knowledge of applicable state rules and regulations, staying up to date with policy and regulation changes that can affect shelter program operations.
• Have knowledge of and the ability to apply effective management principles and techniques.
• Preferred experience in chemical dependency or behavioral health.
• Be familiar with other community organizations' services, public assistance, entitlement programs, and immigration services.
• Possess exceptional interpersonal skills, with a preference for bilingual English/Spanish language skills.
• Bring a minimum of seven years of experience as a senior-level manager.