Title: Regional Director of Transitional Housing Programs

Reports to: Executive Director of Transitional Housing Programs

Exempt Status: Exempt 

Summary:

The Regional Director of Transitional Housing Programs assists the Executive Director of Transitional Housing Programs Division with providing oversight of the overall daily operations of homeless shelter programs in the region, including the management of the Program/Site Directors. The position is responsible for the hiring of all Sr. Management positions throughout the sites and serves as a liaison between NAICA and the NYC Department of Homeless Services (DHS). The position ensures corporate policies and procedures are adhered to throughout all regional programs, represents NAICA in the community and participates in events and in other functions as required. This position reports to the Executive Director of Transitional Housing Programs.

Responsibilities: 

The Regional Director of Transitional Housing Programsis responsible for:

 Leadership Management:

• Providing leadership and team management to direct reports
• Balancing competing priories and exercising sound judgment and making independent decisions
• Ability to work in a professional, confidential, and collaborative capacity sensitive to cultural, religious, racial, disability, sexual orientation and gender issues
• Responsible for ensuring that both employees and residents are safe and secure through the direction of the Security teams
• Ensure that residents are moving towards attainment of independent living or an appropriate living status beyond the shelter system and meeting placement thresholds as set by DHS
• Responsible for maintaining effective communication and interaction with direct reports in all areas of the shelter services and operations while ensuring they receive necessary training and professional development to help them succeed in their job duties
• Collaborate with the Human Resources department on progressive discipline, supervision and evaluation of senior staff, and the implementation of policies and procedures

 General Responsibilities:

• Ensure that the programs remain in compliance with City and State regulations and that the facilities are well maintained and meet the requirements of all routine inspections conducted by OTDA, DHS, Coalition for the Homeless, etc.
• Assess the shelter’s needs and identify potential funding streams to enhance services
• Serve as liaison between NAICA, local service providers and the community to ensure good relations with the community and local stakeholders
• Develop a quality assurance process to ensure that all programs meet requirements imposed by Federal, State, City laws and by NAICA’s Funding Agencies
• Ensure that all programs maintain contractual compliance, goals and objectives
• Serve as part of the Senior Executive Management team of NAICA
• Work under the guidance and supervision of Department of Homeless Services (DHS)
• Liaison between DHS, OTDA and other governmental agencies as required
• Responsible for creating program reports for the Executive Director and COO
• Ensure all the performance expectations and programmatic outcomes established by NAICA and DHS are achieved

 Personal & Professional Qualification:

• Minimum of a bachelor’s degree in related fields of Human Services, Policy, Leadership, and Business
• At least 10 years of programmatic knowledge and experience in the delivery social services
• Master’s Degree is preferred in professional fields of relevance to Executive Management
• Experience with the Department of Homeless Services (DHS)
• Knowledge of state and federal confidentiality, contract management and program administration regulations
• Knowledge of operations management procedures and practices
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic, participatory, collaborative skills
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of financial management practices in human service organization
• Required to balance many responsibilities in the course of the workday, must be flexible, have excellent time management, communication and stress management skills and be an effective team leader
• Ability to analyze and recommend solutions to complex problems or situations
• Ability to remain available and or on call after hours or during the weekend for emergencies; must be available to work on a flexible schedule; this includes, weekend, holidays, evening or night shifts
• Have a thorough knowledge of applicable state rules and regulations and stay up-to-date with any policy and or regulation changes that can affect the operation of shelter programs
• Knowledge of and ability to apply effective management principles and techniques
• Experience in chemical dependency or behavioral health is preferred
• Knowledge of other community organizations services, public assistance and entitlement programs, and immigration services
• Considerable interpersonal skills with oral and written communication skills with preference for bilingual English/Spanish speaking skills
• Minimum of five years of experience as a senior level manager