Job Title: Residential Aide Tier 2

Reports to: Shift Supervisor

FLSA Status: Non-Exempt

Summary:

We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.

Responsibilities:

The Residential Aide will be responsible for, but not limited to:

• Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks.
• Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness.
• Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses.
• Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident.
• Enforce shelter policies and follow staff policies and procedures.
• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement.
• Provide assistance to clients, addressing questions, and promptly resolving any arising issues.
• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff.
• Monitor video footage of common areas such as hallways, staircases, and lounges.
• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.
• Conduct regular hourly rounds of the facility.
• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel.
• Collaborate with security personnel to ensure the safety of both staff and residents in the program.
• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary.
• Document all incident details, participants, actions taken, and outcomes accurately.
• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed.

Professional & Personal Qualifications:

• At least one (1) year of experience, preferably in a residential facility.
• High School Diploma/GED.
• NYS Security License preferred.
• F-02 Certificate of Fitness.
• CPR/Basic First Aid certification.
• Food handler certificate NYC/NYS.
• Ability to establish and maintain professional boundaries when working with residents.
• Prior experience in a residential facility is advantageous.
• Knowledge of HIPAA guidelines and standards.
• Exceptional written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Commitment to excellence and high standards.
• Demonstrated good judgment with the ability to make timely and sound decisions.
• Proficiency in assessing emergency situations and responding effectively.

Physical Demands and Working Environment:

• Frequent bending, lifting, reaching, extended walking.
• Lift and/or carry up to 25 pounds.
• Ability to climb stairs.