Neo Monitors Corporation provides the preeminent TDLAS in the analytical industry. Neo Monitors has begun operations in the U.S. and has an opening for Service Specialist to support our TDLAS product and associated integrated sample systems. This Service Specialist is responsible for managing all aspects of field service support and customer relationship management to be the face of Neo Monitors Corp. The successful candidate will provide complete services on TDLAS, sample systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Neo Monitors Corp. by serving the customer in refineries, chemical, power generation, etc. sites within North America and occasionally internationally, and be eager to drive growth. Responsibilities Perform in-house services such as:TroubleshootingCalibration/Validation with gas standardsBench repairElectronic evaluations and replacementSoftware updatesOptical alignmentsESD awarenessPerform on-site installation, repair, maintenance, qualification, and validation of NEO Monitors TDLAS and supported equipment when necessary and based on skill/performance level after training and bench repair work.Must be client-focused, while occasionally working in conjunction with other Project and Sales groupsMust be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasksReview reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problemAnalyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinate problem resolution with engineering, customer service, and other personnel to expedite repairsAnalyze chemistry reports of technical problems to recommend modifications to eliminate future problemsProvide a communication link between the customer and the company to help ensure that effective service is provided to the customerWork schedule may expand to include weekend coverageOther duties may be assigned Minimum Qualifications High school diploma required. Bachelor’s degree or military/equivalent experience preferred.Five or more years hands-on experience as an analytical or electronic Service Technician/Specialist/Engineer, particularly working with analytical instrumentation, or 5 or more years relevant experience in electronic repair, calibration, and testing.Effective communication skills and ability to establish good customer rapport are essentialAbility to prioritize service requests and produce clear and concise documentationAbility to work independently within a customer locationAbility to work a flexible schedule when necessaryMust be available to travel overnight up to 50%Must have reliable transportation to client sites and corporate office in Houston, TX. Physical requirements and essential functions: Ability to safely lift 50 lbs. with assistance on occasion.Ability to safely lift and carry 25-30 lbs. continuously throughout the dayAbility to bend, squat, stretch, and reach on a daily basis in a service functionMaintain a valid driver’s license and safe driving recordQualify and maintain TWIC, Passport, safety council, and equivalent credentialsMaintain expense reportsAbility to read and ascertain electrical drawings and schematicsUnderstanding of temperature, pressure, flow, velocity in a process environment Preferred Qualifications: Hands-on experience with TDLAS and other analytical/electronic technologiesOverall operational knowledge of plant operationsTrustworthy, honorable, and disciplinedCustomer-first mindsetSelf-starter, self-managerLeader and team-player Applicants for employment are to be considered for employment based on the individual applicant’s qualifications and without regard to race, color, creed, gender, age, disability, national origin, religion, veteran status, uniform service member status, marital status, sexual orientation, citizenship status, genetic information, or on account of membership in any protected category under federal, state, and local laws.