Role and Responsibilities

The scheduler will greet patients, answer telephones, schedule appointments, prepare patient charts.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
• Greets patients and visitors immediately upon arrival with a friendly demeanor
• Answers the phone promptly with a smile
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms

• Prepares patient charts

• Manages patient flow to reduce patient wait time

• Assists patients as necessary

• Maintains professional relationship with referring offices

• Maintain confidentiality of all information in accordance with HIPAA

• Understanding of medical terminology is necessary

• Performs other related duties as assigned

Qualifications and Education Requirements

• 1 year of experience in a medical clinic setting

• Minimum of 1 year of customer service experience required

• High school diploma or equivalent required

Preferred Skills

• Friendly, inviting and professional personality and presence

• Basic office skills such as typing and filing

• Good organizational skills Attention to detail

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person