The primary purpose of the IT Integration and Solutions Professional I is to provide application support and configuration on enterprise applications and services that fall within the SAT domain, including access control, audio, video, and voice systems. This position serves as Tier II/III application and system support and subject matter expert on end-user configuration of SAT systems. It is the primary point of contact with various campus organizations.Job duties include but are not limited to:Delegates lower level requests to field technicians and lower level application team. Escalates more complex technical issues to the IT Operations team.Develops own work schedule and monitors progress against defined parameters with minimal supervision.Initiates and escalates systemic issues and seeks collaboration with IT Operations and Development on high level and complex technical issues related to security platforms.Is the subject matter expert on all security applications and the associated down stream devices.Proactively updates firmware to hardware bi-annually or as needed. Assists IT Operations with upgrades, patches and fixes to the platform.Identifies technology currently available as well as additional needs required to support assigned systemsLeads external project completion and certification process. Consults 3rd party security vendors and onboards all capital and 3rd party security installations.Serves on project teams and may serve as a team lead.Alternates on-call responsibilities, to include responding to 24/7 service requests and troubleshoot/repair interconnected, complicated electronic systems.