It starts with our culture ...Common sense has never been common.If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work. As a Treasury Management Risk and Support Manager, your role is to coordinate Treasury Support workflows and successfully implement Treasury products and services for commercial and small business clients. You should maintain up to date knowledge of banking products and services to ensure team growth. Find ways to best educate both clients, associates on Treasury Management products and services, and then distribute information from Treasury Support to clients and associates. You should have a thorough understanding of treasury management products, processes, and supporting applications, including but not limited to Business Online Banking, ACH Origination, Wire Origination, Positive Pay and Remote Deposit. You added responsibility is to maintain current knowledge and be consistent with compliance, regulations and bank policies and procedures related to the position. You will be monitoring client calls as well as the phone ACD system to ensure calls are answered timely.You will also need to ensure all audit and security policies and procedures are met in accordance with Bank policies and Federal regulations.You will oversee the Treasury risk management program, assessing and identifying risks that could impede the reputation, safety, security or financial success of the department, including reviewing risk memos and ensuring overall quality control. You should maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective. Your ability to work closely with Operations Manager and Sales leadership team to develop ways to improve sales support processes, mitigate risk, and enhance the Client experience is a key component of this role.You are expected to not only manage and lead a team of individuals responsible for the onboarding, training, and support of business clients who subscribe to the bank’s suite of treasury management products and services but also overall client satisfaction.You will be responsible for activities and functions that encompass a high degree of complexity and risk, having a thorough understanding of treasury management products, processes, and supporting applications is critical to your team’s success. You should uphold established service levels for all products and support metrics. Your role will include testing for system upgrades and enhancements; reporting findings to IT and other business units and maintain various policies and procedures.The applicant should be able to initiate projects or alternatives to improve efficiencies. You will also be responsible for interviewing, hiring, onboarding, training, ongoing coaching, discipline and conducting periodic and annual staff performance reviews for associates. You are expected to manage overtime and ensure client service experience standards are exceeded and fulfilled.Minimum Requirements: To be considered for this position, you must possess the following qualifications.High School Education or equivalent5 years in banking or relevant job experience A passion for providing outstanding client service and the ability to teach others to do the same.Ability to perform within a complex, multi-functional technical environment. Excellent business communication skills Strong detail orientation Sound judgment and decision-making abilities Ability to organize and prioritize and meet deadlines Ability to perform essential functions of the job with or without accommodationDesired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:Associate’s or Bachelor’s degreeExperience with bank call center/client servicing2 years in Treasury Management or Equivalent bank rolesBanking Center experience preferredSkills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.Excellent communication and client service skills Excellent organizational and problem solving skillsKnowledgeable with banking operationsAbility to prioritize competing demands in a fast paced, diverse and growth-oriented environmentProficient in Microsoft Excel, Word, and OutlookHeightened problem solving abilitiesMust be self-directed and able to prioritize multiple dutiesResponsiveness and flexibility; ability to adapt to changes Highly dependable and responsible with accuracy and attention to detailWork Environment:Office setting with traditional Monday – Friday hours; with the potential to work staggered hours (i.e. 9-6pm CT)Sitting for extensive periods of time (typically no longer than 8 hours)Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours)Must be able to work overtime to the extent necessaryThe Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.Work Environment:We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following: We are committed to our core value of meritocracy and supporting our associates in growing within their role When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.An associate must be able to work overtime to the extent necessary (typically no more than 5%).Flexible scheduling with an opportunity to work remotely as business needs allow. Benefits:In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here. If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.