12 Member service representative Jobs in Springfield, VA
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Navy Federal Credit Union is Hiring a Member service representative Near Springfield, VA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts;
Lending products; and credit / debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance / training to lower level team members.
- Analyze, research and resolve problems and discrepancies related to member accounts / loans
- Assist members with submitting consumer / mortgage / equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and / or ATM vault custodian
- Perform other duties as assigned
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, , per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualification(s)
- Experience in member / customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours : Available Monday Saturday : hours based on business needs. Fridays, 8 : 30AM - 6 : 30PM Saturdays, 8 : 30AM - 2 : 30PM
Friday and Saturday are required third day is flexible)
Part Time hours are typically 20-25 hours a week (Please note during training longer hours will be required)
Location : 6225 Brandon Ave Ste 140, Springfield, VA 22150
Last updated : 2024-05-11
Job Summary
Full Time
Banking
$39k-48k (estimate)
05/12/2024
05/14/2024
navyfederal.org
VIRGINIA BEACH, VA
3,000 - 7,500
1933
$5B - $10B
Banking
Related Companies
About Navy Federal Credit Union
Navy Federal Credit Union is the worlds largest credit union with over 10 million members, over $146 billion in assets, and over 23,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL, Winchester, VA, and in our more than 340 branch offices, we serve the men and women of the Armed Forces, Department of Defense, veterans, and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Na...vy Federal offers a career, not just a job. We are proud of the robust total rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android is a trademark of Google, Inc. iPhone is a registered trademark of Apple, Inc. iPad is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org Equal Housing Lender
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The job skills required for Member service representative include Customer Service, Products and Services, Call Center, Written Communication, Problem Solving, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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